Customer Service Human Resources
Resume:
Deidre Boyd
Summary of Experience
Birmingham, Michigan
48009
*********@*****.***
Demonstrates strong management, training, recruiting, and customer service skills.
HR/Recruiting functions include, but are not limited to: Conducting new employee
orientations, recruiting through the use of full life-cycle recruitment (Including
internal/external job postings, attending job fairs, overseeing all in-house recruitment
efforts, screening, interviewing, hiring, & orientation facilitation), 10+ years of HR
generalist experience in retail, aviation, and business office environments, which
includes Benefit Administration, Organizational Development, and Fair Employment
Practices (State, Federal, & Local laws, COBRA, ADA, FMLA, Worker's
Compensation, Unemployment Benefits) along with human resources responsibility in
management roles. Proven ability to handle multiple tasks, motivate employees, and
meet specific corporate objectives. Developed customer service programs and
promotional strategies that maximized employee performance and increased customer
satisfaction. Solid team building skills, effective communicator, extensive customer
service background, and highly computer literate. Proven experience in virtual
collaboration, virtual teams, telecommuting, and e-mail management. Obtained an
MBA from the University of Phoenix; Also obtained a Bachelors of Science Degree,
with a major in Business Management, from the University of Phoenix.
Work Experience
Human Resources Manager
10/2007 - Present Vitel Communications - LLC, Livonia, Michigan
Develops recruitment, employee motivation, hiring and training plans in accordance
with departmental and company objectives. Records and tracks results of all
recruitment campaigns. Oversee and conduct informative, accurate, and effective
interviews as needed to achieve hiring goals and departmental objectives. Report
results of interviews and quantities of new hires to the Vice President of Human
Resources as needed. Advise the VP as to any suggestions needed for recruitment
materials and advertisements. Coordinates management training in interviewing,
hiring, terminations, promotions, performance reviews, safety and sexual
harassment. Administers salary evaluations to ensure compliance and equity within
the organization. Conducts wage surveys within labor market to determine
competitive wage rate. Prepares reports and recommends procedures to reduce
absenteeism and turnover percentages. Identifies legal requirements and
government reporting regulations affecting human resources functions and ensures
policies, procedures, and reporting are in compliance. Benefit administration for
medical, vacation, sick leave, FMLA, employee assistance and workers
compensation.
Associate HR Manager
11/2005 - 10/2007 Loehmann's, Northville, Michigan, Michigan
Originates and leads Human Resources practices and objectives that provide an
employee-oriented, high performance culture that emphasizes empowerment,
quality, productivity and standards, goal attainment, and the recruitment and
ongoing development of a superior workforce. Coordinates implementation of
services, policies, and programs; and assists and advises company store
managers about Human Resources issues. Assist managers and employees in
understanding and applying HR tools in order to maximize employee performance,
achieve organizational effectiveness, improve employee's engagement, and ensure
legal compliance.
Executive Team Leader
3/2002 - 2/2003 Target Corporation, Novi, Michigan
Responsible for recruiting, hiring, training, and orientation of new team members
joining Target Corporation (primarily the division of Mervyn's Department
Stores).Provide on-the-job support, along with counseling and coaching of team
members when needed. Drive sales by overseeing the guest service and
merchandising of 2-3 departments with sales ranging from $2 - 9 million. Achieve
sales goals and maintain budget controls in all merchandising areas of
responsibility. Ensure that weekly audits and production standards are met in order
to continually increase revenue.
Domicile Manager
6/2001 - 10/2001 Spirit Airlines, Miramar, Florida
Responsible for researching, identifying, and sourcing candidates for employment
through various recruiting methods such as: advertisement, cold calling, and
internet searches. After the selection and hiring of candidates, responsible for
managing a base of 250 employees within the department. Conducting new hire
orientations, and employee relations meetings to quickly and effectively reconcile
issues, inquiries, concerns, or problems related to employee duties and work
environment. Oversee payroll processing to ensure correct distribution of employee
compensation within the department. Administered appropriate counseling and
disciplinary action when needed.
Regional Manager of Inflight
11/1998 - 6/2001 Spirit Airlines Inc, Miramar, Florida
Developed programs which included budget tracking, reporting procedures, and
increasing departmental communications. Evaluated the effectiveness of
departmental systems. Recommended and initiated changes to accomplish
corporate objectives and improve performance standards. Recruitment,
interviewing, and selection of department base managers and supervisors.
Responsible for administering annual budget of $1M. Budget consisted of multiple
locations throughout the Northeast region.
Inflight Training Supervisor
2/1994 - 11/1998 Spirit Airlines Inc, Miramar, Florida
Taught initial and recurrent employee training. Performed annual competency
checks and performance evaluations to guarantee company and government
compliance. Served as the Team Leader for the Detroit Base. The duties included
management of all facets of Flight attendant activities for the Detroit area.
Clinic Service Representative/Patient Accounts Rep
9/1988 - 2/1994 Henry Ford Health System, Detroit, Michigan
Schedule maintenance for 12 physicians within the Gastroenterology clinic.
Consultation and follow up appointment scheduling via high volume multi-line
phone system, and computer system. Payment input (data entry) for medical
services provided. Resolution of billing issues via contact with third party and
government agencies. Providing courteous customer service.
3/2005 - 11/2008 University of Phoenix, Troy, Michigan
MBA
BSBM
1/1999 - 6/2000 Davenport University, Dearborn, Michigan
Received an Associates Degree from Davenport University in Business
Administration.
Affiliations
9/2001 - Present Detroit Urban League
Member
Skills
Skill Name Skill Level Last Used/Experience
Data Entry Intermediate Currently used/5
excel Intermediate Currently used/4
Microsoft Word Intermediate Currently used/10
Power Point Intermediate Currently used/2
References
Reference Name Phone Email Type
Jacqueline Lawson 313-***-**** ******@*********.*** Professional
Kimberley Murray 313-***-**** Personal
Tony Jones 248-***-**** Professional
Additional Info
Please note that the employment gap from November 2003 thru November 2005 was
due to pregnancy and my time as a stay at home mother.
Extensive knowledge of IBM compatibles. Vast knowledge of desktop applications
including Microsoft Word. Thorough working knowledge of Internet and Web Browsers.
Contact this candidate