Manager Technical Support
Resume:
Dr Apt# ****, El 915-***-****
Paso TX 79912 Email:
mau_villa1@yahoo.
com
Mauricio Villarreal
Objective To obtain a position in a company with career
advancement opportunities where my experience,
accomplishments, proficiency and desires will allow
me the opportunity for learning and growth.
Experience 11/2009 - 3/2010 El Paso, Tx Affiliated
Computer Services, Inc.
Advanced Technical Support Agent
Advanced Technical Support for Sprint in a call
center environment. Troubleshooting of cell phones,
PDA's, Internet Cards and billing questions.
Reason for leaving: Moved out of town.
8/2007 - 11/2009 Laredo, Tx
Lower Utility Rates.com
Sales Manager
Managing and training of employees for an AT&T
kiosk. Meeting weekly sales quotas and manage
employee schedules.
Reason for leaving: Company went out of business.
Technical 5/2006 - 8/07
Support Manager Pocket Communications
/ Network & Laredo, TX
Systems
Administrator
Laredo Market Management of all technical support services for
cell phone provider. Technical training for all
employees, preparing presentation materials,
writing Technical Support procedures and guidelines
along with company directors and upper management.
Troubleshooting of all computer and network
services for 5 local retail stores.
Reason for leaving: Temporary position, end of
contract.
System & Network 09/2002 - 03/2006 Laredo, Tx Comm USA / Eagle
Administrator Communications
Job Duties:
. Troubleshoot Computer Systems, Servers,
Networking, Hardware and Software. Build, design
and implement computer Unix/Linux systems. Hardware
and software troubleshooting. Network
implementation, configuration and troubleshooting.
Configuration and setup of Windows, Mac and
Unix/Linux servers and workstations.
Reason for leaving: Found opportunity for
developing management experience within the
IT/Telecommunications field.
Education 1997 - 2000 El Paso Community
College El Paso, TX
. High School diploma at Sunset High in El Paso,
TX.
. 100% Bilingual English & Spanish with writing,
communication and interpretation skills in both
languages.
. Two years completed at El Paso Community College
with a major in Computer Information Systems and a
Minor in performing arts / music.
. Experience in telecommunications, CDMA, wireless
and cellular technologies. Member of the Mexican
Amateur Radio Experiment Federation.
Knowledge & Broad Knowledge of different Operating Systems such
Experience as Windows 95/98/NT/2000/Millenium/XP,Vista,7,
Linux Red Hat, BSD, Slackware, Mandrake, Mac OS 9
and Mac OS X. Ten years+ working, troubleshooting,
upgrading, installing Windows computer systems,
including Windows NT/2000/2003 server, Mail, Web,
FTP servers on Linux and Mac.
Extensive knowledge on web hosting, web design,
E-commerce and related Internet technologies and
services business wide.
Proficient in the use of computer workstations
since 1986, BBS and dial up systems. Knowledge in
telecommunications such as repeaters, radio wave
frequencies and bands, Ham Radio, broad knowledge
of wireless technologies such as CDMA and
troubleshooting cellular telephones and networks,
installation of telecommunication antennas.
Experience in computer networking including the
configuration of routers, firewalls, cabling and
configuration of servers.
Information Security experience in different
computer systems, applications and services such as
Windows, Unix, Macintosh and Linux.
Experience building, designing and configuring
Linux servers and workstations for security audits
and network monitoring. Knowledge configuring,
installing and upgrading of Linux security
applications and services. Experience securing
network and computer systems.
REFERENCES
Albert Esparza Production Supervisor - Affiliated
Computer Services, Inc. 408-***-****
Wayne Testerman 956-***-**** Business Manager
Pocket Wireless
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