Customer Service Manager

Location:

Posted:

October 16, 2010

Winston L. McCloud

**-** ******* ****

Flushing, NY 11367

Email: ***********@***.**********.***

***********@***.***

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Objective Supervisory position in the Hospitality field offering opportunities for advancement and

professional development in a company recognized for customer relations excellence.

Education University of Maryland Eastern Shore, May 2010

Bachelors of Science Degree in Hotel and Restaurant Management

Honors Dean’s List

Work Experiences

2008-2009, Customer service/IT Support, Get Well Network, Bethesda, MD

• Worked with a team of peers and senior technicians to resolve simple and complex issues.

• Contacted hospital staff to assist with hands on issues.

• Learned various computer functions to enhance my skills and make me more efficient with my duties.

• Experienced in using technical solutions to resolve client issues.

2007-2008, Concierge, Archstone-Smith, Wheaton, MD

• Experienced with invoice entry for bill payment.

• Exposure to labeling, logging packages and sending notifications in a timely manor.

• Learned to prioritize and work more effectively.

• Experienced in setting important appointments and arranging conference calls for Property Manager.

2006, Manager, Senbeb Café, Washington, D.C.

• Managed verifications of register counts.

• Managed budgeting.

• Created a menu with ingredients for the cafe that I managed.

• Implemented exciting incentives for employees to maximize production.

• Exposed to managing employee schedule in every aspect.

• Dealt with different personalities and effectively delegated to these persons.

• Checked inventory every week and purchased the necessary products and verified all items on invoices to

ensure all products were available for the staff.

2005, Front Desk Agent, Marriott Town Place Suites, Bowie, MD

• Able to seamlessly manage multiple tasks that are guest focused along with strategic priorities to generate

desired results.

• Ability to fine tune details and meet guest specific needs.

• Retained guest by finding desired results to their problems.