Technical Support Software

Chris Lopez

**** ****** ****** **** ******, Texas 78750 Tel: 512-***-****

E-Mail: *************@*****.***

SUMMARY OF QUALIFICATIONS

Over 8 years of progressively responsible work experience

Skilled in Network Administration and Technical Support

Proficient with a variety of hardware and software applications

Extensive training in computer and network installation, maintenance, and

repair

Organized problem solver with excellent communication skills

Works well individually as well as part of a team

EMPLOYMENT HISTORY

09/05 - 8/6/10 UNISYS

Austin, Texas

Call Center Agent - IT Helpdesk

Duties: Responsible for providing technical support for 15,000

Amgen users with basic software and hardware questions and

issues.

Assisted end users with software installation, set up of

personal folders, mapping of home directories.

Provided support for Outlook 2007

Installed software including Microsoft Office 2000 / 2003,

Microsoft Project, and Adobe Acrobat 6.0.

Monitored and maintained Active Directory and Novell user

accounts.

Reset passwords and remapped home directories.

Provided troubleshooting assistance.

Logged calls in Peregrine Service Center.

Troubleshot issues with wireless / internet connections and

hubs.

04/01 - 11/04 AUSTIN STATE HOSPITAL

Austin, Texas

Network Specialist I

Duties: Responsible for building computers from ground up

including installation of motherboards, hard drives and network

cards.

Installed software including Microsoft Office 2000 / 2003,

Microsoft Project, and Adobe Acrobat 6.0.

Maintained and tracked user accounts.

Provided wireless assistance for field users.

01/00 - 12/01 OFFICE OF ATTORNEY GENERAL

Austin, Texas

Systems Support-Network Specialist I (Volunteer)

Duties: Responsible for diagnosing and repairing PC issues.

Configured CMOS settings.

Installed software including Office, Visio, and Proprietary

programs.

Configured Access to connect to an Oracle database to provide

access to local users.

01/99 - 12/00 DELL COMPUTERS, INC

Austin, Texas

Installer

Duties: Responsible for installing computer components including

screens, motherboards, hard drives, fans, and CD ROMs.

Performed onsite PC repair.

Configured new PCs and applied local area network settings.

Provided technical support for over 1,000 users.

Chris Lopez

Resume

Page 2

EDUCATION

BRYAN HIGH SCHOOL

Bryan, Texas

Diploma

SKILLS

Computer Software (Office 2000 / 2003 / 2007, Microsoft Project, Adobe

Acrobat, Visio, Oracle)

Office Equipment (Computer, Copier, Fax Machine, Multi-Line Phone Systems)

CERTIFICATES AND TRAINING

Certification, Comp TIA Network+ (Completed 6/2005)

Training, Administering Microsoft NT 4.0

Training, Supporting Microsoft NT 4.0 Core

Training, PC Maintenance and Repair

References furnished upon request

Chris Lopez

8600 Fathom Circle 1102 Austin, Texas 78750 Tel: 512-***-****

E-Mail: *************@*****.***

REFERENCES

Contact this candidate