Customer Service Administrative Assistant
Resume:
Janette L. Carver
*** **** ***, *****, ** 73068
********@*******.***
Objectives
I am seeking long-term employment with a company I can grow with and where I will be able to
utilize my experience, training and education in order to maximize my effectiveness for the
greater good of the company.
Education
Bachelor Business Administration (Management Emphasis)
University of Central Oklahoma, Edmond, OK
December 2009
Associate Business Administration (Management Emphasis)
Rose State College, Midwest City, OK
December 2006
Experience
January 2004 - Current Administrative Assistant
Norman Veterans Center 1776 East Robinson, Norman, OK 73071 405-***-****
Provide clerical support for Administrator and Assistant Administrator, including screening all
telephone calls and visitors, scheduling appointments, composing and processing complex and
confidential correspondence, maintaining and organizing confidential files.
Assist Risk Management by completing appropriate paperwork on resident incident reports for
submission to headquarters.
Supervise switchboard staff to ensure all calls are answered and directed properly with less than
1% error rate.
Assist with the development and be responsible for special projects; assist in placing special
procedures into operation.
Assist Administrative Programs Officer with Quality Improvement meetings by attending all
meetings, typing minutes and distributing them to the Committee members, typing reports for
submission to headquarters, maintaining the on-call schedule for facility departments and
ensuring its distribution to appropriate parties.
Purchase all office supplies in compliance with State purchasing requirements, ensuring that all
supplies are adequate for the facility.
Maintain a clear understanding of customer’s needs and goals, communicate clearly with
customers regarding expectations and time frames, follow through and respond to customer
questions, requests and complaints in a timely manner, respond calmly under pressure.
Work as a team member to get tasks completed, work well with others during problem resolution
process, keep others informed and updated about projects, listen to and seek others’ perspectives
on how to complete assignments, as needed.
Solve problems in a timely manner, identify root cause of problems and find the necessary
resources and information to solve the problems, set priorities on tasks and activities that compete
for attention, recognize when information is missing, wrong, or incomplete, and reset priorities
based on changing needs or new requests.
October 1998 – January 2004 Legal Secretary
Oklahoma Board of Nursing 2915 N. Classen Blvd., Oklahoma City, OK 73106 405-***-****
Provided clerical support for Investigative Staff, including screening all telephone calls and
visitors, scheduling appointments, composing and processing complex and confidential
correspondence, maintaining and organizing confidential files.
Opened and closed all investigations on Nursing Practice Incidents and maintained statistical data
for the department for submission to Board members.
Compiled and mailed all Board material related to investigations to the Board members, attended
all Board meetings, took written and audio minutes of the meetings, composed information in a
logical format for submission to Board President for approval.
Researched data related to licensure and disciplinary action taken against nurses in other states,
district courts, and other regulatory bodies.
Skills
• Highly proficient in Microsoft Word, Excel, Outlook and Power Point
• Ability to multi-task with efficiency and effectiveness
• Work well in high pressure situations
• Take initiative in solving problems and identifying issues for improvement
• Work well both as a team member and independently to complete tasks or projects
• Communicate clearly with supervisors, peers, vendors, and the public
• Maintain filing system in manner understood by co-workers and supervisors
• Excellent organization skills and work ethic
• Answer multi-phone line console and direct calls with low percentage of error
• Provide quality customer service
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Contact this candidate