Customer Service Manager

Location:

Posted:

October 16, 2010

Brian P. Griffin

Charlotte, NC 28262

Education

Torrington High School September 1978 - 1982 -- Graduated

Northwestern Community Technical College 1993 - 1995 Winsted, CT (Liberal Arts & Sciences)

Southbury Training School 1992 Emergency Medical Technician, worked for 4+ years with

Harwinton Ambulance as Emergency Medical Technician and back up driver as needed.

Employment History

Northeast Utilities (1-800-***-****)

Duties include all facets of the electric svc. Industry servicing accounts in CT, MA and New

Hampshire, from setting up & disconnect residential & commercial properties, credit & collections,

rate, meter and fraud investigation's involving tenants & landlords, receivables, budgets, etc.

more information upon request.

Givaudan Flavours/Nestle (1-860-***-****)

Company moved operations to Florence, KY (Devon), rejected offer to go to KY.

Senior Safety & Security Manager

Duties included hiring, scheduling, training, coordinating, payroll and directing activities of all

security staff involving asset protection, maintaining of all environmental, health, safety and

security aspects for the Givaudan/Nestle compound including access and surveillance systems,.

Oversee training of on site contractors regarding OSHA requirements and General Manufacturing

Protocol.

NSA/Connecticut Division (1-615-***-****)

Job Title: Operations Manager, Random Coordinator, Testing Specialist/Trainer

Duties included hiring, training, coordinating staff, planning & management of databases which.

Oversee all office functions to include accounting, HR, etc. Eight hours a day on the road and

eight hours in the office daily. 24/7 on call, traveling and training federally mandated companies

under 49CFR Parts 40 & 382 guidelines throughout the country including contract work for Drug

Enforcement Administration and other law enforcement administrations. Responding to airline,

highway, transit, rail, pipeline and other federal workplace accidents, working closely with federal

authorities and clients regarding accident determination and performing applicable tests under

federal guidelines. Policy writing, implementation and revision, aggregates, client pre-audits for

regulatory compliance, etc. Additional information available upon request.

Computer strengths include MS Office, Word, Excel, PowerPoint, Access, Paradox Systems,

Crystal reports, OMNI, Lotus Notes, GPS and utility blueprint software, Windows 95, 98, NT & XP

Home & Professional.

Personal strengths include extensive customer service, excellent organizational &

communication skills, attention to detail, multi-tasking, team player, working well under pressure

with regard to deadlines.