Customer Service Medical Assistant

Shanefa Farthing

*** ******** ****** ( Jersey City, NJ 07306

551-***-****(C) 201-***-**** (H) ( ***************@*****.***

Highlights

. Certified Medical Assistant

. Strong ability to communicate effectively and clearly (both written

and oral communication).

. Remarkable ability to interact effectively with other employees in

all levels of the organization as well as with the general public.

. Ability to lift up to 40 pounds and push up to 200 pounds on

wheels.

. Great manual dexterity; ability to reach above the shoulder level

to work; bend, squat, sit, stand, stoop, crouch, reach, kneel,

twist, and turn.

. Demonstrated ability to work in a busy clinic and multi-program

environment.

. Able to perform EKG's, Phlebotomy and recording of vital signs.

. Knowledge of Medical Terminology and Infection Control Standards.

. Reliable worker with ability to quickly learn new concepts and

skills.

. Brings new ideas, positive attitude and lots of energy.

PROFESSIONAL SKILLS

Customer Service/ Administrative

. Accurately managed a cash draw.

. Participated and addressed client inquires collected relevant

information prior to meeting with company representatives.

. Dealt with a diverse customer population.

. Handled clients inquires and resubmissions over the phone.

. Enthusiastic and cooperative.

. Organized office correspondence and explained products and services

to walk-in clients.

. Effectively communicate with customers, peers, and management.

COMPUTER SKILLS

Microsoft Word, Microsoft Office, Excel and PowerPoint.

WORK HISTORY

2007 - 2008 Mail Handler, United States Postal Service, Kearny, New Jersey

2007 -2007 Package Handler, Federal Express, Elizabeth, New Jersey

2006 -2006 Appointment Setter, Industry Model & Talent Studio, Edgewater,

New Jersey

2004 - 2005 Walgreen's, Cashier/customer Service, Bayonne, New Jersey

EDUCATION/TRAINING

National Career Institute/ Certified Medical Assistant

The Chubb Institute/ Medical Administration

Dickinson High School/High School Diploma

CERTIFICATIONS

Certified Clinical Medical Assistant, Certified Phlebotomy-EKG Technician

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