Customer Service Manager

Damien Calmenson

**-** ***** ****** ********, NY 11358 Cell: 347-***-****

PROFESSIONAL EXPERIENCE

Communitek 2003-2010

Customer Service Rep/Office Admin

> Answered between 60-80 calls per day in call-center

> Resolved client issues with follow up calls

> Managed emails and appointments using Lotus Notes

> Processed billing invoices using Quick books

> Posted job positions online, interviewed and trained new employees

> Participated in trade shows and sold kiosk units to potential clients

> Issued credits when necessary on billing statements

> Assisted and trained new employees on phone procedures

> Maintained accurate spreadsheet of clients and tasks using Excel

> Scheduled product presentation appointments with potential buyers

> B2B phone sales presentations to potential clients

Vitamin World 2001-2002

Assistant Store Manager

> Managed all aspects of store operations

> Accurate open & closing procedures

> Trained employees on Vitamin Worlds products & all point of sale

transactions

> Inventory control, receiving; merchandising, shipping

> Responsible for meeting stores monthly quotas and goals of $150,000

> Sourced out new applicants, interviewed, and hired employees

> Handled all customer concerns and resolved employee issues effectively

Men's World Clothing 1993-2000

Assistant Store Manager

> Managed a $1 million dollar a year location

> Supervised 10 employees

> Exceeded monthly goals and quotas

> Recruited and interviewed applicants

> Trained new employees on all Point of sale transactions

> Responsible for shipping and receiving of inventory

> Produced employee schedule once a month

New York Institute Of Technology

December 2003 Bachelor of Science

COMPUTER & SOFTWARE SKILLS

Quickbooks, Lotus Notes, Excel, Power point, Microsoft Outlook

Adobe photoshop, AS400, Net Ace, Orca

PERSONAL SKILLS

Professional wedding and event photographer

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