Customer Service Active Directory

K ENNETH A. FLEISCHMANN

* ******** ******, ********** ** 01803

Home 781-***-**** . Cell 781-***-**** . ***************@*****.***

OBJECTIVE

An ambitious, productive and detail oriented professional who can install,

configure and troubleshoot PC's, network hardware, and operating systems;

strong ability to problem solve with a broad range experience in

exceptional customer service

MAJOR ACCOMPLISHMENTS

. Install, configure and troubleshoot windows xp. vista, 7, ubuntu/fedora

. Setup windows 2003 server (including DHCP/DNS/Active Directory)

. Configure windows 2003 exchange server and clients

. Setup, configure and troubleshoot replication servers

. Hard drive imaging using (Norton Ghost)

. Install and troubleshoot multi-boot operating systems

. Making and testing cat 5/6 cables

. Test security levels using mmc security configuration and analysis tools

. Configure remote desktop support and remote assistance (for help desk

applications)

. Install, configure application software, anti-virus software and malware

. Setup blade servers (HP Proliant DL-320)

. Configure organizational structures in active directory

. Laptop experience - upgrading, installing lcd screens, operating systems,

hard drives and memory

. Familiar with GPO's and IPSec

EXPERIENCE

Sales Associate

October 2009 to Present

Best Buy, Burlington, MA

Assist customers in the digital life area of the store. Digital life

includes mp3/ipods, digital cameras and computers. Made sure that my

customers had a complete shopping experience. While also getting complete

solutions with

their shopping needs

Intern

April 2010 to June 2010

GT Computers, Woburn, MA

Build new computers to customer specifications. Repairing units to original

settings. Adding memory and hard drives.

EDUCATION

Millennium Training Institute, 2010

Woburn, MA

Certification Program Network Systems Specialist GPA: 3.5

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