Customer Service Representative

* ******* **

Hampton, VA ***** Phone 757-***-****

E-mail *********@***.*** Johnny Davis Jr

Objective

Attain position which requires knowledge of decision-making models

and application of models as they resolve production planning.

Education

[ Jan. 06- May 10 ] Walden University Baltimore MD

Business Administration

Work experience

[ April 09- August 2010 ] NCO Hampton, VA

Customer Service Representative

Delivered world class customer service and build customer

satisfaction and loyalty. Provided effective and timely resolution

of a range of customer inquiries. Strived for one-call resolution of

customer issues. Completed ongoing training to stay abreast of

product, service, and policy changes. Established a positive and

cooperative tone with both customers and coworkers. Increased the

customer experience by providing information on new products, rate

plans, and services through up selling opportunities.

[ Jan. 08- March 09 ] APAC

Newport News, VA

Customer Service Representative

Primary responsibility is to deliver world-class customer service to

customers. Utilize strong interpersonal skills, effective

oral/written communication skills and the ability to work well with

others. Computer application knowledge, including Microsoft Office

(Word and Excel).Proficient knowledge of Internet applications.

Answering and following through on all customer service telephone

calls. Providing COD statement information to existing customers.

Execute excellent administrative functions on a daily basis. Working

effectively with in-house customers, staff members, and vendors.

[ May 06- Jan. 08 ] TELETECH

Hampton, VA

Technical Support Representative ( Tier 1 )

Provided wireless support for hardware and software by telephone and

remote utilities for resolution of customer issues to ensure quality

support and professional standards on each contact. Managed time

effectively in order to obtain performance criteria objectives while

creating a strong and efficient customer experience. Analyzed

wireless software and system configurations to identify

customer-reported issues and recommend corrective actions.

Maintained accurate records of customer information to track

customer history. Escalated complex issues to appropriate team

following customer specific escalation procedures. Performed and

completed related tasks and projects as assigned.

[ Sept. 02- May 06 ] Hampton Coliseum Hampton, VA

Catering Assistant

Maintained food and beverage inventories for concessions based on a

just-in-time inventory model. Responsible for catering duties to

assist food and beverage Director in ensuring Department of Health

quality standards. Handled distribution and inventory management of

alcoholic beverages while adhering to Alcohol Beverage Control

consumption regulations. Provided efficient supply chain management

that met the needs and wants of customers.

[ Nov. 99- Jan. 01 ] Gateway

Hampton, VA

Manufacturing Operator

Controlled flow of plant orders to their prospective carriers while

adhering to ISO 9002 standards. Maintained multiple orders through

increased efficiency and capacity of warehouse manufacturing

processes.

Contact this candidate