Technical Support Software
Resume:
Vincent Ma
**** * ******** ** *** * •Los Angeles, CA 90042 •Phone: 626-***-**** •E Mail: *********.***@*****.***
Career Objective
• Pursuing a fulltime career in computer services and/or IT services.
Work Experience
n I&IT Projects and Services May 2007 to Dec 2009
California State Polytechnic University, Pomona
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3801 W. Temple Ave
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Pomona, CA
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n Position: Technician Class C
n Job Description:
Full knowledge of 174 SMART classrooms
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Windows/Mac OS Operation Systems,
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Administrative and Faculty user privileges
Data Projectors,
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Control systems
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Hardware and Software Support
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Podium assembly, cable splicing, cable fabrications and soldering
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Podium installation, A/V installation
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Provide technical support for 174 SMART classrooms
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Summary of Qualifications
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Proficient with both Windows OS and Mac OS, Office 2007/2008, Internet Browsers, Mail applications, online
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communication services, spyware, viruses, firewalls.
Experienced in troubleshooting and upgrading both hardware and software problems.
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Familiar with USB Peripherals and drivers required (if required), and their software
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Basic network knowledge, IPconfig, resetting and releasing IP addresses.
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Have built over 10 PCs for family, friends and myself.
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Projects
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Installation of multiple projects, including Cal Poly Pomona Library, several new buildings on campus and existing
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buildings that required a SMART classroom.
Installation includes
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Assembly of the podium, which consist of
PC/Macbook Pro
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Laptop Adaptors
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VCR/VHS Player
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Extron Audio/Video Switcher and MLC Controller
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Wiring, splicing and/or soldering of Audio/Video/CAT5 connections
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Installation of ceiling projectors, audio system, ceiling document cameras
On going maintenance of 174 classrooms are required and include,
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Scheduled upgrades, updates, technical support/troubleshoot of systems when problems occur.
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Education
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California State Polytechnic University, Pomona Fall 2009
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Bachelor of Science in Food and Nutrition: Dietetics
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Overall GPA: 3.147 • Core GPA: 3.169
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o Member of Phi Upsilon Omicron Honor Society – 2007 Current
Contact this candidate