Sales Customer Service

Ben Reeve

801-***-**** / 801-***-**** *** West 650

North Suite C

********@*****.*** Centerville, UT

84014

Seeking Position As:

District Supervisor

Outgoing, compassionate and accommodating former Store Director has close

to 20 years of collective experience in the retail industry, restaurant

industry, home improvement and restaurant and store equipment repair/

troubleshooting. Energetic and organized professional has proven success

in leading teams and developing professional skills in others and is

skilled in handling all facets of Operational Management including customer

service, financial control, sales/marketing and inventory control.

Works effectively under pressure and stress to meet deadlines; self-

motivated to work efficiently without direct supervision in busy

environments. Handles many tasks simultaneously; able to prioritize

workload and multi-task; possesses dynamic communication/interpersonal

skills and clearly assesses problems and suggests viable solutions to

benefit all involved parties. Promotes working environment/procedures

conducive to improving productivity, increasing efficiency, enhancing

quality and strengthening financial results; effectively motivates

employees to achieve personal and company sales goals.

? Retail Store Operations/ Management ? Skillful Communicator & Scheduler

? Efficient in Organization & Multitasking ? Exceptional Customer Service

Abilities

? Excellent Interpersonal Skills ? Detail-Oriented/

Creative Problem Solver

Professional Experience

Maverik Country Stores 2002 - 2009

Store Director

Turned store around, cleaned up the operations and made it profitable;

reduced employee turnover, reduced overstock, increased customer count and

store sales.

Helped to achieve $1 billion dollar sales; managed daily operations and led

a team of front end and back end professionals.

Received several awards for 1st place in sales contests, achieving over 40%

of previous years sales, low employee turnover, excellence in customer

service, store cleanliness and maintaining low overhead.

Ensured that customers experience the promise of great customer shopping

adventures; executed plans to achieve and exceed store's financial goals.

Directed store in accordance with Maverik's promotions, policies and

procedures; provided guidance, encouragement and mentoring to store

personnel.

Ensured constant adherence to Maverik's 5 Core Values: Leaders Who Serve,

Big Time Thinkers, Adventure Guide, Value Driver and Customer's Vocal

Advocate.

Interacted with vendors; placed orders; performed monthly and quarterly

audits; maintained labor budget and food costs; kept work environment safe

and clean.

Studied market research and trends to determine consumer demand, potential

sales volumes and effect of competitors' operations on sales.

Determined merchandise and services to be sold, and implemented price and

credit policies.

Located, selected and procured merchandise for sale; developed and

implemented marketing strategies; resolved customer complaints.

Other Work Experience

Restaurant and Store Equipment Company 1989 - 1999

Journeyman Service Technician

Arby's 1998 - 1999

Night Manager

Fred Meyer 1987 - 1989

Home Improvement Specialist

Education & Technical Skills

Salt Lake Community College

Associates of Applied Science in Heating, Ventilation and Air Conditioning

Received President's and Dean's award for maintaining high G.P.A

Microsoft Office Suite ? Proprietary Software for tracking sales,

inventory, audits, ordering, data entry, scheduling, payroll, open office,

Internet research, diagnose and repair or install restaurant equipment as

well as equipment in the work environment

Operating hand and power tools, some meters and gauges test equipment

Training in interpersonal relationships in the workplace, hiring the right

person, conflict resolution, pilot area for new style performance review ?

Training and information on company policies, insurance, human resource

topics, and 401 type programs (2008 - 2009)

Volunteer and Community Services: Fireman, Responded to emergencies and

non-emergencies; certified as E.M.T. (1981 - 1982)

References Gladly Provided Upon Request

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