Customer Service Sales

CHRISTOPHER S. HELLEM

**** ****** **** ***: 972-***-****

Plano, Texas 75023 Email: ********@*******.***

BACKGROUND SUMMARY

Results oriented and committed retail sales professional. Superior

customer service and relationship management skills. Able to build strong

customer rapport and long-lasting relationships leading to repeat business

and new customer referrals.

PROFESSIONAL HISTORY

Barbeques Galore, Plano, Texas 04/2002 - 11/2009

. Promote customer service and sales to achieve company sales projections.

. As a member of the sales team, achieved 115% of budget established by

management for our store in 2007. This accomplishment was accomplished

by only six out of seventy stores.

. Support merchandising of products promoted by Barbeques Galore.

. Responsible for open and close procedures.

. Responsible for service, installation and delivery of products to end

user (gas grills and gas fireplace logs). Delivered over one million

dollars worth of products without incident in 2007.

. Streamlined process for scheduling and installation of products to

improve efficiency, reduce travel and time expenditures, and increase

customer satisfaction.

. Maintain excellent rapport with very demanding clientele.

. Perform backup duties for grill assembler.

LAN Communications, London, Ohio 09/1999 - 06/2001

Telecommunications Installer

. Installed Nortel DMS - 500 telecommunications switching equipment.

. Experienced in cable pulling and securing according to specifications

(power, signal, and fiber)

. Experienced in mounting of frames according to specifications

Direct Mail Partners, Richardson, Texas

Printer Operator 10/1998 - 09/1999

. Operated high-speed ink jet printer, producing 200,000+ direct mail

marketing pieces per day.

. Loaded and delivered mail pieces to various post offices throughout

the metroplex.

. Operated forklift to unload and load deliveries and distribute

throughout building to required locations.

. Coordinated with manager and owner on production of mailings to ensure

timely delivery and customer satisfaction.

Beckett Publications, Dallas, Texas 07/1992 - 01/1994

Returns Manager

. Managed a staff of six in recovery and processing of daily returns of

magazines and other merchandise.

. Worked on production line packing magazines and preparing them for

delivery by UPS.

LAN Support 01/1994 - 07/1998

. Built, maintained and troubleshooted PCs, Macintoshes and printers for

company of 150 employees.

. Installed software, hardware, internet and email for end users.

. Moved and set up computers and phones for end users.

. Performed daily backups and retrieval of critical company data.

. Processed shipping manifests, labels, invoices, monthly statements, and

COD letters for weekly magazines and special book product shipments.

EDUCATION

. Plano Senior High, Plano, Texas - 1982 Graduate

Contact this candidate