Customer Service Training

SUMMARY OF QUALIFICATIONS

. Experienced in professional communication via formal correspondence, e-

mail, phone, and in person

. Capable managing and organizing conflicting priorities to meet

deadlines and exceed goals

. Demonstrated ability to effectively communicate with unstable, angry,

and aggressive children and adults

. Proficient in the use of Microsoft Office Suite--60 WPM/6000 KPH

. Certified in CPR and First-Aid by the American Red Cross

EXPERIENCE

2007-2010 Education and Training Technician (II, III, & IV Level)

Eifel West Youth Programs, Spangdahlem Air Base, Germany

. Answered phones, received payments, issued receipts, input data into

database, filed paperwork appropriately

. Completed opening/closing checklist, completed nightly cashier reports

and daily bank deposits

. Assisted customers in filling out membership and sports registration

appropriately, ensured appropriate fees and documentation were

provided. Familiar with office correspondence on phone, via email, and

professional and courteous conversation

. Assisted customers, referred, and provided additional support and

resources for families

. Responsible for daily program operations--ensured the well-being of up

to 46 children and 13 staff members

. Ensured inspection binders and daily/monthly inspections were complete

and accurate

. Assisted coordinator with various tasks, notified of appointments and

meetings, purchased office supplies

. Proficient with office equipment; i.e. copy machines, printers,

computers, laminators, scanners

. Planned, coordinated, and conducted activities and community projects

based on needs/ input of youth and guardians

. Trained, observed and mentored incoming and resident staff in order

to maintain and improve quality care

. Interpreted and applied local laws and guidelines within the program--

ensured staff adherence to regulations

. Responsible for collecting customer feedback and ensuring quality care

was provided

. Engaged in conflict resolution, diffusion, mediation, and prevention

through various behavior management techniques, assisted Coordinator

in creating, conducting, and leading employee meetings and trainings

. Created fliers, banners, and notifications for customers, created

weekly and bi-weekly staff schedules and edited the coordinators

schedules before issued

2005-2006 Recreation Aid and Assistant (I & II Level)

Mountain Home Youth Programs, Mountain Home Air Force Base, Idaho

. Supervised and interacted with up to 35 children--maintained a safe

and secure environment for local teens

. Answered phones, greeted and assisted customers, informed customers of

deals and upcoming events

. Ensured customers were satisfied and felt compelled to notify us of

improvements

. Moved furniture, cleaned facility, decorated and redecorated bulletin

boards to coordinate with themes

. Planned activities, designed community service projects and programmed

for various kids clubs

. Staffed community events, such as a Kids Fun Run, Fit Factor Re-

launch, and multiple holiday carnivals

EDUCATION

. Bachelors of Science in Psychology [Philosophy Minor], University

Maryland University College (3.83 GPA)

. Associate of Arts in General Curriculum, University Maryland

University College (3.84 GPA)

. Honors & Awards: Quest for Excellence Award (2008), Dean's List Honors

(2008, 2009, & 2010), Member of Alpha Lambda Honors Society - Tau

Chapter (2009-Present), Life Member of Member of Pi Gamma Mu -

International Honor Society of Social Sciences (2010-Present)

RELEVANT COURSEWORK AND TRAINING

. College Classes: Speech, Business Communication, IFSM, Social

Psychology, Statistics, Interpersonal Relationships, Psychology of

Stress, Managing Interpersonal Stress, Health, Business Life Skills

. Formal Training: Customer Service, Conflict Resolution, Positive

Guidance, Diversity, Mentoring, Sexual Assault Awareness, Anger

Management, Leadership, Safety and Security, Human relations, Cash

Handlers

Contact this candidate