Customer Service Data Entry
Resume:
Debra L. Blizzard
Jacksonville FL, 32225
************@*******.***
QUALIFICATIONS
Data entry speed of 11,000 ksph
** ***** ** ******** ******** and 14 years customer relations
Microsoft Word, Excel, Outlook, and Internet Explorer experience
Typing speed of 60 words per minute
5 years data entry
Proficient with accurate entry of computer data
Input of Auto, Work Comp Insurance, ICD9 and CPT Codes
Verify Health Insurance, Medicaid, Blue Cross, Medicare, United
Health, etc
Input of Hazard Insurance and client policy details
EXPERIENCE
Sterling National Insurance Agency, Jacksonville, FL 2009-CURRENTLY
Hazard Insurance Verifier
-Deliver timely, accurate entry of insurance data
-Ensure the highest level of customer satisfaction
- Meet productivity, quality, and availability standards as well as
schedule adherence and
attendance guidelines so as to assist in meeting client service
levels
-Process all incoming documents and handle all client-specific issues
-Assist with other functions/departments as necessary.
-Share accountability with the team for delivering service and quality
to clients
DuvaSawko, An Emergency Room Billing Company Daytona Bch, FL 2006-2007
Data Entry Operator
-Verify and or obtain by phone, accurate patient demographic information
-Make concise memos in account when applicable
-Enter accurate insurance information, observe and apply insurance
criteria
and apply client specific policies
-Phone contacts to obtain accurate information (patient, parent,
employer,
auto insurance and workers’ compensation insurance)
-Enter number of charges and phone calls on data entry log sheet
AT&T, Alpharetta, GA 1998-2004
Senior Data Processor
-Responsible for troubleshooting and prioritizing abnormal job ends and
system problems to prevent and minimize customer
impact and ensure timely processing
-Scheduled online batch processing for over 1,000 jobs per day
-Interfaced with other departments and customers to ensure system
functionality
AT&T, Maitland, FL 1995-1998
Data Entry Operator/Customer Service
Responsible for the investigation and correction of undeliverable bills
in a timely manner using proprietary software.
-Allocated daily work assignments to balance workload across the group
-Compiled daily backlog reports, using Excel, reflecting outstanding
tasks to be completed
-Served as lead in supervisor’s absence
-Utilized excellent data entry skills to achieve daily performance
goals in an accurate and timely manner
AT&T, Daytona Beach, FL 1984-1995
Telephone Operator/Customer Service
Handled incoming customer calls including collect, 3rd party, person to
person, conference, overseas and ship to shore using a variety of
payment methods.
EDUCATION-Eastern Alamance High School/Business/Diploma
Daytona Beach Community College/Word Processing I & II, Typing, Office
Skills/16 Credits
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