Project Manager Customer Service

Nasiba Khalikova

**** * ****, *******, ** ***** ? (712) 541- 0327 ? **********@*****.***

Performance driven professional equipped with a global outlook seeking

analytical and problem solving embraced position.

Education

Bachelor of Arts Degree, May 2009 Majors: Actuarial

Science, Business and Finance, GPA 3.4/4.0

Northwestern College, Orange City, IA Exams: SOA FM 2

(Financial Mathematics) passed 05/07/09

Honors & Awards: Who's who in American Colleges and University,

Collegiate Scholar, Recipient of multiple Academic Scholarships

Software Proficiency

? Microsoft Word ? Excel ? Power

Point ? Outlook ? Photoshop

Area of Expertise

? Loan Processing ? Financial Mathematics

? Price Audit Analysis

? Customer Service ? Administrative Support

? Languages: Russian, English, Spanish, Tajik,

Professional Experience

IntraVex, Chicago, IL

Price Audit Analyst, Dec 2009- Present

Perform quality control and review for pricing analysis. Review contract

pricing accuracy and billing verification for weekly pricing verification.

Analyze data anomalies and perform exception resolution and follow up.

Execute weekly price audit for over 100 customers by confirming contractual

obligations regarding pricing. Support proposal analysis and cost

forecasting.

Wells Fargo, West Des Moines, IA

Accounting Clerk/Operations Processor, Jun. 2009 - Oct. 2009

Processed claim packages for 3rd parties such as investors following

Compliance Department guidelines. Requested all information from internal

or external sources to establish completeness and validity of each claim

package. Analyzed claims to determine extent of research required to

settle claims efficiently. Corresponded with attorneys and claimants to

correct deficiencies on claim forms and investigate uncertain entries.

Northwestern College, Orange City, IA

Assistant of Resident Director, Aug. 2007 - May 2008

Organized social and educational activities for a residence hall of 80

females. Assisted a Resident Director in managing and planning the living

environment of the residence dormitory and also supervised four resident

assistants. Carried out the duties and responsibilities of a Resident

Director during her absence.

Teacher's Assistant for Calculus, Aug. 2006-May 2008

Tutored students throughout the course on weekly basis: explained the

principles, ideas, and mechanics of calculus. Facilitated exam review

sessions for a large group of students during a final week.

International Research and Exchange, IREX, Dushanbe, Tajikistan

Alumni Coordinator, Oct. 2004 - Aug. 2005

Directed and operated programs for Tajikistan exchange students as well as

the alumni of the U.S. government sponsored exchange programs. Prepared

reports of alumni activities and posted them in the alumni newsletter.

Coordinated educational events in the Internet Access Training Program

centers.

Leadership Experince

? SIFE Project Manager ? Member of Academic Affairs

Committee ? NWC International Club

? Marketing Project Manager ? Business Club

? Spring Service Project

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