Customer Service Representative
Resume:
Mark Burnett
Mobile Phone: 909-***-****
Secondary Phone: 909-***-****
E-mail: *******@*****.***
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OBJECTIVE
To secure a position as a Customer Service Representative using my strong
communication and customer service skills.
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WORK EXPERIENCE
Support Manager/Cashier
July 2008 - Current
Petsmart Inc. Upland CA
As a support Manager for Petsmart, responsibilities include, supervising a
team shift, ensuring policies and procedures of the company are followed,
working departments of the store as needed, handling customer complaints,
driving sales & services, counting out registers, preparing nightly
deposit, closedown & lockup of the building.
Merchandiser/Stocker
October 2007 - February 2009
Best Buy Co. Pasadena CA
Responsibilities included, ensuring product placement from the truck
freight to the floor, changing prices to match the weekly ad, planned
product placement using structured diagrams.
Customer Service Representative
August 2006 - July 2007
Hoyt Enterprises/Budget Car Rental Manchester, NH
Rental Services
As a CSR for Budget, responsibilities involve, insuring customer
satisfaction, responsible for training new employees, the processing of car
rental contracts, check in and inspection of vehicles, data processing,
keeping record of all keys at the end of a shift. closing down garage booth
and shuttling of vehicles.
Customer Service
August 1998 - July 2006
RCM Pizza and Fine Food Salem, NH
Restaurant/Food Services
Responsible for ensuring overall customer satisfaction with home
deliveries. Providing courteous and timely service to all customers. Other
duties included; cleaning, cooking, delivery, maintaining a clean, safe,
and healthy work environment, and training new delivery drivers.
Intern
January 1997 - April 1997
Eastern Rainbow Derry, NH
Printing and Publishing
Hands on experience in the graphic design field by applying company
training in various positions to practical use. Working knowledge of Adobe
Photoshop 4-6, Adobe Illustrator, Corel Draw 9, Corel Photopaint 9 and
Quark Express.
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EDUCATION
Associate Degree,
8 1995 - 5 1997
New Hampshire Technical College at Manchester Manchester, NH
Classes Attended: Basic Design, Drawing and Illustraion, Ad design and
Layout, The Basics of Advertising, Typography, Photography and Marketing.
GPA: 2.84
Student Senate Vice-President 1995-1996,
Student Senate President 1996-1997
Winner of the student handbook poster design contest. This is a contest
that is held by the commercial design and illustration class and voted on
by the faculty, staff and student body alike according to the entry that
best expresses pride in the college.
Customer Service Representative
August 2006 - July 2007
Hoyt Enterprises/Budget Car Rental Manchester, NH
Rental Services
As a CSR for Budget, responsibilities involve, insuring customer
satisfaction, responsible for training new employees, the processing of car
rental contracts, check in and inspection of vehicles, data processing,
keeping record of all keys at the end of a shift. closing down garage booth
and shuttling of vehicles.
Customer Service
August 1998 - July 2006
RCM Pizza and Fine Food Salem, NH
Restaurant/Food Services
Responsible for ensuring overall customer satisfaction with home
deliveries. Providing courteous and timely service to all customers. Other
duties included; cleaning, cooking, delivery, maintaining a clean, safe,
and healthy work environment, and training new delivery drivers.
Intern
January 1997 - April 1997
Eastern Rainbow Derry, NH
Printing and Publishing
Hands on experience in the graphic design field by applying company
training in various positions to practical use. Working knowledge of Adobe
Photoshop 4-6, Adobe Illustrator, Corel Draw 9, Corel Photopaint 9 and
Quark Express.
[pic]
EDUCATION
Associate Degree,
8 1995 - 5 1997
New Hampshire Technical College at Manchester Manchester, NH
Classes Attended: Basic Design, Drawing and Illustraion, Ad design and
Layout, The Basics of Advertising, Typography, Photography and Marketing.
GPA: 2.84
Student Senate Vice-President 1995-1996,
Student Senate President 1996-1997
Winner of the student handbook poster design contest. This is a contest
that is held by the commercial design and illustration class and voted on
by the faculty, staff and student body alike according to the entry that
best expresses pride in the college.
Responsibilities included, ensuring product placement from the truck
freight to the floor, changing prices to match the weekly ad, planned
product placement using structured diagrams.
Customer Service Representative
August 2006 - July 2007
Hoyt Enterprises/Budget Car Rental Manchester, NH
Rental Services
As a CSR for Budget, responsibilities involve, insuring customer
satisfaction, responsible for training new employees, the processing of car
rental contracts, check in and inspection of vehicles, data processing,
keeping record of all keys at the end of a shift. closing down garage booth
and shuttling of vehicles.
Customer Service
August 1998 - July 2006
RCM Pizza and Fine Food Salem, NH
Restaurant/Food Services
Responsible for ensuring overall customer satisfaction with home
deliveries. Providing courteous and timely service to all customers. Other
duties included; cleaning, cooking, delivery, maintaining a clean, safe,
and healthy work environment, and training new delivery drivers.
Intern
January 1997 - April 1997
Eastern Rainbow Derry, NH
Printing and Publishing
Hands on experience in the graphic design field by applying company
training in various positions to practical use. Working knowledge of Adobe
Photoshop 4-6, Adobe Illustrator, Corel Draw 9, Corel Photopaint 9 and
Quark Express.
[pic]
EDUCATION
Associate Degree,
8 1995 - 5 1997
New Hampshire Technical College at Manchester Manchester, NH
Classes Attended: Basic Design, Drawing and Illustraion, Ad design and
Layout, The Basics of Advertising, Typography, Photography and Marketing.
GPA: 2.84
Student Senate Vice-President 1995-1996,
Student Senate President 1996-1997
Winner of the student handbook poster design contest. This is a contest
that is held by the commercial design and illustration class and voted on
by the faculty, staff and student body alike according to the entry that
best expresses pride in the college.
Customer Service Representative
August 2006 - July 2007
Hoyt Enterprises/Budget Car Rental Manchester, NH
Rental Services
As a CSR for Budget, responsibilities involve, insuring customer
satisfaction, responsible for training new employees, the processing of car
rental contracts, check in and inspection of vehicles, data processing,
keeping record of all keys at the end of a shift. closing down garage booth
and shuttling of vehicles.
Customer Service
August 1998 - July 2006
RCM Pizza and Fine Food Salem, NH
Restaurant/Food Services
Responsible for ensuring overall customer satisfaction with home
deliveries. Providing courteous and timely service to all customers. Other
duties included; cleaning, cooking, delivery, maintaining a clean, safe,
and healthy work environment, and training new delivery drivers.
Intern
January 1997 - April 1997
Eastern Rainbow Derry, NH
Printing and Publishing
Hands on experience in the graphic design field by applying company
training in various positions to practical use. Working knowledge of Adobe
Photoshop 4-6, Adobe Illustrator, Corel Draw 9, Corel Photopaint 9 and
Quark Express.
[pic]
EDUCATION
Associate Degree,
8 1995 - 5 1997
New Hampshire Technical College at Manchester Manchester, NH
Classes Attended: Basic Design, Drawing and Illustraion, Ad design and
Layout, The Basics of Advertising, Typography, Photography and Marketing.
GPA: 2.84
Student Senate Vice-President 1995-1996,
Student Senate President 1996-1997
Winner of the student handbook poster design contest. This is a contest
that is held by the commercial design and illustration class and voted on
by the faculty, staff and student body alike according to the entry that
best expresses pride in the college.
Contact this candidate