Customer Service Manager

Vigen Naldjian

**** ******* **. *******, ** ***** 818-***-**** *********@*******.***

1. 2. Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office and shipping manager, and office clerk.

3. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven

to increase efficiency, customer satisfaction and the bottom line.

4. Offer advanced computer skills in MS Office Suite and other applications/systems, such as QuickBooks.

Key Skills

1. Office Management

2. Teambuilding & Supervision

3. Staff Development & Training

4. Case Management

1. Report & Document Preparation

2. Spreadsheet & Database Creation

3. Accounts Payable/Receivable

4. Bookkeeping & Payroll

1. Records Management

2. Meeting & Event Planning

3. Inventory Management

4. Increase Output

Experience

CHILD CARE RESOURCE CENTER, Chatsworth, CA

2010 to Present

Case Specialist, 2010 to Present

Worked as Case Specialist for the Family Support Services, helping families qualify and remain eligible to receive subsidized child care. Must keep all files in compliance according to federal and state regulations, and direct communication with families to serve their needs. Results:

1. Passed Case Specialist classes at the top of my class. Received Certificate.

2. Quickly promoted to a complete caseload of families, and have remained in compliance, and created new referal resources network to benefit all specialists and increase efficiency.

PANTHER ELECTRONICS INC., Sun Valley, CA

2003 to 2008

Operations Manager, 2005 to 2009

Shipping Manager, 2004 to 2005

Shipping Clerk 2003 to 2004

Repeatedly promoted during 5-year tenure with Panther Electronics, culminating in current responsibilities of coordinating all office functions, daily shipments and supervising 5 or more employees’ day to day operation. Results:

1. Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

2. Saved thousands of dollars in payroll and improved the response-rates and increased output and efficiency of shipping department by implementing a computerized inventory system.

SHOE PAVILION INC., Northridge, CA

1999 to 2007

Assistant Manager, 2000 to 2007

Sales Associate, 1999 to 2000

Started as intro level sales associate, was soon promoted to assistant manager and supervised over 6 employees and their daily assignment, focusing to ensure a consistently positive customer experience. Results:

1. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2000). Also helped store to become top in customer service ratings in entire district.

2. WELLS FARGO BANK, Encino, CA

2002 to 2003

Teller

Worked as a teller, with direct contact with customers, handled customer transactions and cross sold products. Results:

1. Won an award for customer service and perfect balancing of daily drawer.

Education

PROVIDENCE HIGH SCHOOL, Burbank, CA

1999

Academic Diploma

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