Customer Service Project

Patrick Hardman

**** **** **. ***. *, Santa Monica, CA 90401

323-***-**** *******.*********@*****.***

EDUCATION

HIGH POINT UNIVERSITY, High Point, NC

Human Relations Concentration, 2002-2006

Significant Courses Included:

Human Resource Management; Management Information Systems; Leadership

Development; Group Dynamics

DRMcNATTY & ASSOCIATES, Inc., Mission Viejo, CA

Course 102 Primavera 6.0, 2008

PROFESSIONAL EXPERIENCE

AEROTEK/BURNS AND MCDONNELL

2010 - PRESENT

Project Scheduler, Sunrise, San Diego, CA

. Perform forecasting and budget analysis

. Maintain environmental and land schedule

. Document critical issues into the project's schedule

. Analyze the project schedule to ensure that milestones will be met

. Present status reports to management

. Submit and retrieve submittals in Contract Manager

PAR ELECTRICAL CONTRACTORS

2007 - 2009

Project Controls Coordinator, TRTP, Palmdale, CA

. Determined if work requested by the client fell outside of contract

guidelines

. Researched man hours, equipment time and other expenses invoiced to

PAR

. Developed a case for each change order based on the project's contract

. Created and maintained a schedule for all three segments of the

project, utilizing Primavera P6

. Oversaw four sub-contractors to increase productivity

Engineering Designer, Upland, CA

. Exhibited a willingness to learn by attending optional Joint Pole

Authorization and material recognition classes

. Interpreted inventory, circuit, work order and construction maps

. Performed voltage drop and wind loading calculations

. Analyzed work order designs for accuracy

. Gathered and analyzed information from planners and clients

Engineering Technical Aide, Thousand Oaks, CA

. Practiced excellent customer service with both internal and external

clients

. Acted as a liaison between planners and customers to explain costs,

design, construction details, deadlines and overall status of projects

. Governed PAR spreadsheet which was used to accurately track projects

from the past and present

PEPPERDINE UNIVERSITY 2002

- 2006

Summer Employment, Malibu, CA

. Answered and directed phone calls

. Maintain file system for the Chancellor

. Scheduled appointments and meetings

. Performed normal office duties using conventional office equipment

TECHNICAL SKILLS

Primavera P6, Contract Manager, Primavera Web, Lotus Notes, MS Project,

Word, Excel, Outlook and PowerPoint

References available upon request

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