Customer Service Sales

Jabbar Gray Customer Service & Human Resources

**** ******** ***#** ******** a track record of customer care excellence

Tulare, CA 93274 within high-volume environments that include...

(Cell)559-***-**** Call Centers ( Casinos ( Sales Floor Services

abjb0a@r.postjobfree.com Key Skills

Career Snapshot

4 years of commended

performance in key

customer service and

support roles.

Expert in customer

care/communications,

problem solving,

relationship building

and user training and

support.

MS Office

"power-user" with

additional

proficiencies in

assorted databases.

Awards

"Top Sales Performer"

Award, 2005, 2006

Two-Time "Employee of

the Month," 2008 to

2009

"Highest IQ" Award in

Customer Service

Course at Red Wind

Casino.

Computer Skills

Word, Excel,

PowerPoint, Access,

Outlook.

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

Proficient Customer Service Call Center Operations

Troubleshooting/ Problem Technical/User Support

Solving Complaint Handling

Up-Selling/Sales Support Reports & Documentation

Customer Order Fulfillment

Professional Experience

Red wind Casino Security Guard, 2008 to 2009

Cutter's point Cofee Barista, 2008 to 2009

Acs Customer Service Rep, 2007 to

2008

Sears Roebuck Sales Associate, 2005 to 2006

Provided telephone, online and face-to-face customer

service/support within high-volume call centers.

Consistently provided excellent customer service, in

addition to developing and preserving customer

relations.

Other Related Skills and Performance Experience

Constructed and continued excellent service goals by

averaging 10 percent or higher each month.

Perform daily management duties of opening, closing

and cash handling. Ability to be motivated and

successful at selling additional warranties and

services.

Great ability to multi-tasking and performing

efficiently in a busy setting.

Completed courses related to customer services;

Business Ethics, Sales, Advertising, Customer

Service, Human Resources and Marketing.

Education

San Jose State University - San Jose, CA

General Education, 1999-2000

San Jose City College - San Jose, CA

General Studies, 2000-2003 AA Degree

Saint Martin's University- Lacey, WA

Business/Marketing, 2003-2006 BA degree

University of Phoenix-Tacoma, WA

Business/Marketing, 2007-2008 BS in progress

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