Customer Service Supervisor

MAAME T. GRANT

**** ***** ****, *** *** ? Columbus, Georgia 31907

Email: abjayg@r.postjobfree.com ? Phone: 706-***-****

CAREER TARGET: LIBRARY TECHNICIAN

Performance-driven public history professional with interests in academic

libraries, archaeology, art history and research. Strong organizational,

planning, administrative, customer service and communication skills. In-

depth ability to use modern library technology and equipment. Expertise in

creating, organizing, maintaining and updating electronic and manual files

and records. Remarkable ability to work independently and to exercise

discretion in the absence of specific instructions. PC proficiency in

Microsoft Word, Excel, PowerPoint, Internet browser, and proprietary

software systems in Worldcat and OCLC.

Core Competencies include:

Interlibrary Loan / Music Library / Special Collections Archives -

Pictures, Memorabilia, Speeches, and Correspondence

EDUCATION

COLUMBUS STATE UNIVERSITY, Columbus, Georgia

B.A. in History, 2010

Specialization: Art History

RELEVENT COURSEWORK

Post Modern and Contemporary Art / Modernist Art / History of Art I & II /

Art of Film / Pre Columbian Art History / Intro to Public History / Modern

Africa

PROFESSIONAL EXPERIENCE

INTERLIBRARY LOAN ASSISTANT

2005 - 2010

Columbus State University Schwob Library, Columbus, Georgia

. Assisted Borrowers' Services Supervisor with the day-to-day operations

of circulation desks, providing staff with technical assistance with

the automated circulation system when necessary.

. Worked collegially with Library personnel.

. Coordinated day-to-day interlibrary loan and holds operations;

identifying, locating, requesting, securing, and processing materials

in accordance with university library policies and procedures using

the most effective on-line system and other resources.

. Processed over-dues and following up problem transactions, conferred

with Supervisor when necessary; maintain and update records and

statistics.

. Greeted and provided assistance to patrons by explaining and

implementing the various established policies and procedures of the

Borrowers' Services Department.

. Provided instruction to patrons by explaining and demonstrating the

proper use of equipment, library automation system and online

resources.

. Operated and maintained a variety of library and office equipment.

. Recommended library materials to patrons and refer them to various

services, collections and areas of the library.

. Prepared, created and executed various online reports, using

recommended software for overdue notices, bills, bibliographic

database reports and other various collection and patron maintenance

and statistical reports.

. Collected and prepared materials (monographs and serials) requiring

binding according to library guidelines. Sorts, packs, and unpacks

materials going to and returning from binder, verifying bindery

shipping and receiving records.

VOLUNTEER EXPERIENCE

VOLUNTEER, ART REFERECENCE LIBRARY

2006 - 2008

CURATOR'S OFFICE

Columbus Museum, Columbus, Georgia

. Maintained the accuracy of the patron database.

. Organized art collections in library system database

. Participated in special projects.

VOLUNTEER, MUSEUM SHOP

2004

Margaret Mitchell House, Atlanta, Georgia

. Organized and ordered all product information for museum supplies.

. Performed inventory maintenance.

. Assisted customers as needed.

. Served as museum tour guide as needed.

VOLUNTEER, ARCHIVES

2003

AUC Woodruff Library Special Collections, Atlanta, Georgia

. Created the MLK vertical collection consisting of pictures, letters

and other memorabilia.

. Performed clerical duties and assisted with special projects

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