Customer Service Data Entry
Resume:
Arjay Ratliff
Ferguson Mo. 63135
OBJECTIVE
To obtain a position in a quality college that will allow me to showcase my outstanding customer service,
retention skills, leadership qualities and aggressive work ethic.
EXPERIENCE
Sanford Brown College Hazelwood, MO 03/10 Present
Admissions Representative
Made outbound calls to potential students that requested information on degree programs and advised
the student as to which degree program was best suited for them. Assured preparation of all paperwork
pertaining to enrollment was executed accurately, such as the initial application, ordering of transcripts,
etc. Constant retention and data entry into database on all students enrolled and students that were in
the process of enrollment. Attended to student’s individual needs such as technical issues, curriculum
issues, academic issues and limited financial aide issues.
Allied College Maryland Height’s, MO 07/09 03/10
High School Presenter
Made outbound calls to set appointments for presentations at local high schools. Also conducted
workshops at said high schools. Attendance and organization of College Fairs were also a requirement of
this position. Workshops explored the college options available for today’s High School graduates. All
interested leads were collected and turned in for input into the school data base.
The Bryman School of Arizona Phoenix, AZ 01/09 07/09
High School Admissions Representative
Made outbound calls to local high school students that requested information on degree programs and
advised the student as to which degree program was best suited for them. Assured preparation of all
paperwork pertaining to enrollment was executed accurately, such as the initial application, obtaining
proof of graduation, ordering of transcripts, etc. Constant retention and data entry into database on all
students enrolled and students that were in the process of enrollment. Attended to student’s individual
needs such as technical issues, curriculum issues, academic issues and limited financial aid issues
Florida Career College Online Phoenix, AZ 08/08 12/08
Admissions Representative
Made outbound calls to potential students that requested information on degree programs and advised
the student as to which degree program was best suited for them. Assured preparation of all paperwork
pertaining to enrollment was executed accurately, such as the initial application, obtaining proof of
graduation, ordering of transcripts, etc. Constant retention and data entry into database on all students
enrolled and students that were in the process of enrollment. Attended to student’s individual needs such
as technical issues, curriculum issues, academic issues and limited financial aide issues.
Education Management Corporation South University Phoenix, AZ 03/08 08/08
Assistant Director of Admissions
Made outbound calls to potential students that requested information on degree programs and advised
the student as to which degree program was best suited for them. Assured preparation of all paperwork
pertaining to enrollment was executed accurately, such as the initial application, obtaining proof of
graduation, ordering of transcripts, etc. Constant retention and data entry into database on all students
enrolled and students that were in the process of enrollment. Attended to student’s individual needs such
as technical issues, curriculum issues, academic issues and limited financial aide issues.
Kaplan University Phoenix, AZ 12/07 03/08
Admissions Advisor
Made outbound calls to potential students that requested information on degree programs and advised
the student as to which degree program was best suited for them. Assured preparation of all paperwork
pertaining to enrollment was executed accurately, such as the initial application, obtaining proof of
graduation, ordering of transcripts, etc. Constant retention and data entry into database on all students
enrolled and students that were in the process of enrollment. Attended to student’s individual needs such
as technical issues, curriculum issues, academic issues and limited financial aide issues.
Anthem College Online – A Division of High Tech Institute Phoenix, AZ 06/07 10/07
Senior Re Entry Specialist
Interviewed students to ascertain re entry eligibility. Initiated and followed up on all re entry paperwork
required. Did total retention of all re entry students, with an emphasis on customer service. Preparation
of spreadsheets and statistics for weekly student and department progress reports. Provided supervision
of other re entry specialists in said department.
Anthem College Online – A Division of High Tech Institute Phoenix, AZ 01/07 06/07
Admissions Representative / Online and Ground Enrollments
Made outbound calls to potential students that requested information on degree programs and advised
the student as to which degree program was best suited for them. Assured preparation of all paperwork
pertaining to enrollment was executed accurately, such as the initial application, obtaining proof of
graduation, ordering of transcripts, etc. Constant retention and data entry into database on all students
enrolled and students that were in the process of enrollment. Attended to student’s individual needs such
as technical issues, curriculum issues, academic issues and limited financial aide issues.
H.D. Supply Waterworks Gilbert, AZ 10/04 01/07
Sales Representative
Provided sales and logistics of building materials for contractors and sub contractors. Aided in trouble
shooting and immediate problem solving. Read blueprints to ensure proper materials were ordered,
utilized, and kept in constant contact with all vendors to ensure timely and accurate delivery of products.
IKON Office Solutions Chicago, IL & St. Louis, MO 11/01 10/04
Sales Route Driver
Sold, delivered and installed various types of office equipment. Responsible for minor repairs as well as
equipment and component replacement. Kept accurate tracking and tracing of all deliveries and pick ups
of equipment. Ensured that all inventory and other such paperwork was submitted correctly and in a
timely manner. Supervised and transferred all deliveries in Southern Illinois.
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