Technician Software
Resume:
James Clair
Bedford, Texas 76021
469-***-**** (cell)
*****.*****@**.**.***
Objective: To obtain a position that utilizes my help desk support or
data center and networking skills as a NOC Technician
Highlighted Skills:
Excellent knowledge of server hardware and software and networked systems
Experience with multiple operating systems: Windows NT 2000 2003 XP UNIX HP
Sun Linux
Experience and knowledge of a wide variety of applications
Proficient in LAN WAN and network installation and monitoring
Able to repair install upgrade and maintain servers
Extensive knowledge of technology terms and developments
Experience: SPRINT Ft. Worth, Texas
Advanced Technical Support September 2009 to May 2010
Worked on the phone using a PC in a call center to assist cell phone
customers that had more complex. Was the last resort to diagnosis issues of
all types of smart and implemented resolution or options available. Helped
customers with phone operations and applications. Documented all
information to customers accounts as well as help with any and all problems
they may be having with account billing or account information Also logged
into customers computers or assisted them with their computers with any
problems related to cell phone connection, backups and applications.
Experience: M/A/R/C (DMSP/Omnicom) Irving, Texas
NOC Technician / Computer Operator / Records and Tape Management August
1987 to November 2008
Monitored servers as well as data center environmental controls using
multiple programs set up to keep track of all hardware or software issues.
Diagnosis and troubleshoot any problems and have vendors send the correct
parts to resolve the issue. Worked with cables and patch panels for
connection to routers, firewalls and servers. Performed installation and
upgrades of servers. Monitored various backup software. Used backup tape
autoload hardware and maintained inventory of tapes used. Assisted
customers by telephone or email with any problems they may be having with
VPN or network connectivity and database jobs. Opened and closed trouble
tickets for all issues using Heat or Knowledge Base software. Monitored web
sites of multiple clients and resolved any issues with site availability.
Maintained SOX compliance as required by some clients. Kept all Data Center
documentation up to date.
Contact this candidate