Customer Service Manager

Gloria Ann Fitch

**** *. *** **** #**** Cell Phone: 480-***-****

Phoenix, Arizona, United States of America 85044 E mail: **********@*******.***

Objective

• I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed

in any given environment. Although I have extensive experience in the grocery industry, I

love to learn, and am always up to a challenge whatever the situation. I get along well with

others, whilst also working efficiently on my own. I am seeking a position where I can

develop and excel while giving my best to an employer. "

Professional Experience

Vons, Arcadia, CA Jul 2002 Nov 2007

First Assistant Store Manager

I made daily corrections on payroll, and logged all actual hours vs. planned hours,

keeping a running book for regular and overtime hours. I sent payroll as well as wrote the

store's weekly schedule. I also chaired the safety committee, and held daily safety

huddles with all outside departments, and front end personnel. I set up appointments with

prospective employees, having an in depth interview with each candidate explaining in

detail not only the job description, but also what our company policies, and expectations

were. I was responsible for maintaining a level of superior customer service for all

employees.

Vons, CA May 1994 Jun 2001

Front End Supervisor

As a front end supervisor I was responsible for running the front end at the highest level of

efficiency. My duties included the management of all front end personnel which included

checkers, courtesy clerks, maintenance, and customer service personnel.

Jan 1994 May 1994

Vons, CA

Cashier

As a cashier, I was not only responsible for ringing up customer groceries, but was also

known as one of the lasting impressions for great customer service.

Dec 1990 Dec 1994

Vons, Ca

Service Deli Manager

As a Deli Manager, I took great pride in offering the freshest quality of product to my

customers. While in this position, I was responsible for a ordering, stocking, rotating,

training new employees, coaching and mentoring others, inventories, sanitation, as well

as interviewing additional potential deli employees.

Jun 1987 May 1990

Vons, Ca

Service Deli Clerk

As a newly hired employee with this company, I was determined to learn all aspects of my

job in order to advance quickly. These duties included, preparing foods and displaying

them, keeping items looking fresh, providing customer service, ringing up orders, and

enhancing sales by suggestive selling.

Additional Skills

Additional Skills Knowledgeable in:

• Unicru application process

• I 9 completion

• Employment eligibility

• Out of Stock audits

• Time and Attendance

• Payroll

• SKED, Master scheduling, Labor

management

• Resets

• Price Changes

Licenses and Certification

• Retail Leadership Development, Oct 2002

Graduated from Safeway's Retail Leadership Development program . "hands on"

experience, for qualified candidates.

_References

Gladly given upon Request

Contact this candidate