Human Resources Quality Assurance

Kathy A. Logue 619-***-**** ( *.*****@***.***

*** ****** ***., #** ( El Cajon, CA 92020

SUMMARY

Over ten years of increasingly responsible and substantive professional

experience in administrative and documentation support and service. Over

six years of hands-on experience providing Human Resources and

administrative support to employees and management in the fast-paced office

environment of a government contractor. Over four years hands-on experience

as a Technical Writer as an employee and as a contractor on a per-project

basis for a variety of companies demonstrating outstanding writing,

editing, and information-gathering skills, and a talent for creating

documentation that communicates to a wide variety of educational and

language levels. Quick learner with excellent computer skills that include

a variety of software applications (both standard and specialized) as well

as experience in desktop publishing, generation of graphics, and

development of computer-based visual presentations. Detail-oriented

critical thinker with a logical, analytical approach to problem-solving, an

aptitude for imagining creative, alternative solutions, and the ability to

work individually or within a group to plan, organize, make decisions, and

take action. Highly regarded, responsible, dependable individual dedicated

to producing high quality work in a thorough and efficient manner. Team

player, who works well with people from diverse backgrounds, cultures,

ethnicities, and age groups.

WORK EXPERIENCE

L-3 Communications

Human Resources Support Representative (06/08 - 08/10)

Reported to Sr. Vice President/General Manager, Engineering Services

Department, and was responsible for providing employee relations support

for 394 employees across 22 sites. Developed and improved supportive

relationships with employees and supervisors using exemplary customer

service, interpersonal, and communication skills. Answered team members'

questions and assisted in resolving employment issues in professional,

helpful manner. Familiar with company policies, employment law, and Human

Resources areas including recruiting, benefits, compensation, performance

appraisal, leaves of absence, worker's compensation, training, discipline,

ethics, etc. Created, maintained, and tracked job requisitions in applicant

tracking systems (APTRAK and Taleo), and posted advertisements on third

party websites. Performed resumes searches, evaluated candidate

qualifications, conducted phone screens, scheduled interviews, checked

references, and worked with employment agencies to fill vacancies.

Conducted new hire orientations and processed terminations. Triaged and

solved problems proactively, handling confidential and/or sensitive

information with discretion, implementing corrective actions where

required, and ensuring appropriate follow-up. Updated, maintained, and

distributed employee census data and answered data calls for reports

containing various types of employment information. Maintained and updated

the ESD product catalog with appropriate change control, approvals, and

dissemination to contracts representatives, program managers, etc.

Performed data collection and functional analysis of current and future

facilities requirements to produce quality documentation and drawings that

presented our business needs to Division representatives. Provided

ancillary support to departments outside of Human Resources including:

purchasing of offices supplies, development of ad-hoc forms, documentation

of travel arrangements, providing technical support for Office

applications, etc. Served on Events and Wellness committees and acted as

liaison to security, facilities, and environmental health and safety

personnel. Worked extensively with Microsoft Windows and Office software

applications including Word, Excel, PowerPoint, and Visio.

Human Resources Support Representative (10/05 - 06/08)

Reported to Director, Systems Integration and Installation Branch,

providing Human Resources support for operations in San Diego, CA and Aiea,

HI. Understood all relevant company policies and applied knowledge and

experience to a variety of practical situations requiring judgment, skill,

and accuracy. Collaborated with management on recruitment/selection/hiring,

investigations and disciplinary actions, and terminations. Performed

detailed research and analysis of complex trends and operations to explain,

forecast, and make recommendations regarding personnel actions and their

potential impacts. Responded to employee inquiries and complaints, explains

company policies, answers questions on benefits, and assists in conflict

resolution. Assisted candidates with the application process. Processed new

hires and terminations. Created, updated, and maintained branch level HR

procedures, forms, and databases using Word, Excel, PowerPoint, Visio, and

Access. Processed HR documentation, ensuring accuracy and compliance of

materials with company policies. Analyzed requirements for company-mandated

compliance training, proposes annual training schedule, and worked with

employees and supervisors to ensure timely completion of training. Sent

Classified Visit Request forms to Facility Security Officer; conducted

requested security paperwork drills and training; assisted employees in

completing SF-86 forms and entering data into eQIP; fingerprinted employees

and signed as witness on SF-312. Filed worker's compensation claims with

insurance company. Used advanced skills in word processing, spreadsheet,

and graphical design software packages to provide high-level documentation

support involving combinations of data from several sources and complex

formatting, technical terms, etc. Operated standard business equipment.

Maintained archives of confidential employment and security files.

Senior Administrative Assistant (10/03 - 10/05)

Conducted Human Resources operations for two branches of In-Service

Engineering Department (ISED). Liaison to Division/Group level HR and

Security. Developed and documented branch HR procedures based on practical

application of corporate policies and procedures and comprehensive

understanding of all general and technical aspects of the job. Used

advanced skills in Word, Excel, and PowerPoint in the creation and

maintenance of documentation involving combinations of data from several

sources and complex formatting, technical terms, etc. Maintained

confidential personnel, security, certification, and task evaluation files

and responded to data calls. Completed unique and specialized projects

requiring application of knowledge, experience, skill, and accuracy.

Collaborated with management on job requisitions, phone screening,

scheduling of interviews, reference checks, offer letters, etc. Responded

to employee inquiries, issues, and complaints, and assisted them in

completion of paperwork, interpretation of policies and procedures, and

understanding benefits. Replied to employment inquiries and assisted

candidates with the application process. Assisted in training less

experienced staff members. Conducted new hire orientation and employee out-

processing.

Kathy Logue Technical Writing Services

Owner/Technical Writer (08/99 - 10/03)

Provided high-quality technical writing and documentation services to

client corporations in various industries on a per-contract basis.

Responsible for planning, researching, and writing documentation requested

by clients, including: user guides, technical guidelines, design

specifications, standard and detailed operating procedures, project

documentation, and diagrams charting procedure, functionality and workflow.

Performed various copy editing, online help authoring, ghostwriting, word

processing, macro development, and mail merge tasks as necessary. Fulfilled

various graphic design functions including page layout, scanning, digital

image recreation, illustrations of prototype user interfaces, etc. Worked

with clients to develop mutually agreed upon acceptance criteria and

conducted subject matter expert (SME) and stakeholder reviews to ensure

compliance, quality control, and consistency. Administered configuration

management and change control activities. Developed and managed

documentation in the software environment dictated by the client (Word,

Excel, FrameMaker, FullShot, Visio, Acrobat, CorelDraw, Documentum, PVCS

Tracker, etc.) and delivered in the client's desired format (.pdf, doc,

html, etc.). Served as a highly regarded member of clients' project teams

collaborating with all levels of professionals including owners/presidents,

program/project managers, programmers, web developers, database analysts,

systems analysts, business analysts, and software quality assurance

analysts. Clients included Castle Relationship Marketing, Akiva

Corporation, Guidant Corporation, and iXL Incorporated.

International Programming and Systems, Inc.

Technical Writer (04/00 - 06/01)

At the request of Guidant Corporation, returned as technical writer on the

e-Commerce Team. Authored project documents, processes, procedures, and

technical guidelines in Word, and conducted peer reviews, configuration

management, and change control activities. Worked with quality assurance

analysts to validate documentation and methodology compliance. Assisted

teams with technical writing/copyediting. Upgraded online help for labeling

software (developed during previous contract) using RoboHelp.

Technical Writer (05/99 - 07/99)

Assigned to Guidant Corporation as technical writer for the software

development team rewriting medical device labeling software. Used RoboHelp

to write online help and developed a design specification to support the

application. Authored user guide in Word incorporating screen shots

captured with FullShot. Evaluated software and coordinated with developers,

business leads, and trainer to ensure quality and thoroughness. Used

Visual SourceSafe to maintain version control of all documentation.

NEWGEN Results Corporation (03/98 - 05/99)

Documentation and Education Specialist

Utilized PageMaker, CorelDraw, Photoshop, and Project in the process of

planning, researching, authoring, and illustrating the user manual for the

company-wide software rewrite. Conducted peer reviews of manual by Subject

Matter Experts (SMEs) and implemented suggestions. Developed and authored

online help systems using RoboHelp. Designed publications and training

materials in Word and created supplemental documentation, including

PowerPoint presentations, Visio diagrams, etc.

EDUCATION

Year Degree Institution

2010 B.A. Applied Psychology City University of

Seattle

2007 A.A. General Studies Grossmont College

2005 Essentials of Human Resource Management Society for Human

Resource Management

2005 SHRM Learning System Society for Human

Resource Management

1996 Certificate in Computer Software Applications

Occupational Training Services

1989 High School Diploma Mount Miguel High School

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