Customer Service Administrative Assistant
Resume:
Danielle C. Maxey-Roulston
Lauderhill, FL 33351
************@*****.***
Objective
To obtain a position that will utilize my acquired skills and enrich my
knowledge, while contributing to the growth of the company.
Education
Humber College, Toronto, ON
2004
Business Administration
Riverside Secondary School, Windsor, ON
1998
Ontario Secondary School Diploma
Professional Experience
Jackson Memorial Hospital Health Plan, Miami FL
2009- 2010
Enrollment & Eligibility Specialist
. Prepare, sort, and prequalify any changes to a member
application/file.
. Answer written and verbal inquiries from members concerning
eligibility.
. Document and follow-up on all inquiry information as required by
processing guidelines to ensure proper records are maintained for
auditing purposes.
. Maintain a follow-up system to ensure any pending inquiries are
completed.
. Conduct Outbound Education and Verification (OEV) calls in order to
confirm a member's intent to enroll in plan, to ensure that plan
policy guidelines are understood and to verify if customer service
agents provided member with accurate plan information.
United Health Group, Sunrise FL
2008 - 2009
Customer Service Representative
. Served as a customer service support to members, customers, and/or
providers.
. Directed phone-based customer interaction to answer and resolve
inquiries.
. Placed orders using computer-based system for customer's policy.
. Ensured all data was entered with complete accuracy for all service
requests.
. Practiced excellent customer service.
Blue Care Network Advantage, Southfield MI
2007-2008
Enrollment Specialist
. Processed and managed all employer group and individual membership
transactions including; enrollments, disenrollment, option changes
etc.
. Conducted outbound verification/welcome calls to new and existing
members.
. Ensured all transaction and membership correspondences are accurately
and timely processed and are compliant with CMS regulations.
. Assisted with retention/service recovery and outreach activity.
. Analyzed reports to ensure that all database and membership records
comply with CMS guidelines.
King George International College, Toronto ON
2007
Administrative College Assistant
. Managed inventory for all levels of college books.
. Handled book deposits.
. Balanced book deposit money at the end of each month.
. Implemented new system for handling cash deposits.
. Assisted in placement testing for new students entering the school.
. Conducted student tutorials.
Ethical Solutions Providers, Toronto ON
2006-2007
Mailroom/Copy Center Specialist
. Received, processed, sorted and distributed incoming and outgoing
mail, faxes and messages.
. Printed and photocopied case sensitive materials for clients at a high
speed and large volume.
. Ensured that the production and customer service targets/deadlines
were met.
. Delivered completed job directly to Lawyers or to Court in a timely
manner.
. Performed management duties such as overseeing work done by fellow
employees, contacting client in regards to work required etc.
Toronto Health Care Centre, Toronto ON
2006
Administrative Assistant
. Coordinated and implemented new procedures office procedures.
. Administered policies and procedures related to the release of records
in processing requests under government access to information and
privacy legislation.
. Planned for office services, such as accommodation, relocations,
equipment, supplies, forms, disposal of assets, maintenance and
security services.
. Assembled data and prepared special reports, manuals and
correspondences.
Highlights of Qualifications
. Strong written and verbal communication skills.
. Able to work well extensively with others.
. Familiar with computer programs such as Microsoft Windows, Outlook,
Word and Internet Explorer.
. Demonstrate excellence in customer service.
. Ability to maintain a calm, professional and non-personal approach
when dealing with customers/clients.
. Capable of working independently or in a team setting.
References available upon request
Contact this candidate