Customer Service Engineer

Donna Brown

***** ***** ***** ***** . ********, CA 93021

805-***-**** . ***********@*********.***

[pic]

Versatile Professional eager to contribute comprehensive background to

Event Planning/Hospitality team in dynamic and growing organization.

[pic]Profile

. Respected professional offering over 30 years' solid and progressive

experience in Office Administration, Project Management, Desktop

Publishing, and Communication.

. In depth experience in client-focused industries focused on delivering

world class customer service.

. Capable of staying focused and maintaining a calm demeanor in high-

pressure situations to ensure superior client service.

. Apply sharp business acumen, strong problem-solving skills and cost-

effective strategies, along with exceptional written and verbal

communication skills, to promote company values and increase revenue.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines and working in a fast-paced

professional environment.

. Computer proficient in Microsoft Word, Excel, PowerPoint, Access,

Outlook, Project, Visio; Quickbooks; desktop publishing.

[pic]

Professional Experience

Office Administrator/Manager BancBridge Software Systems

2010

. Effectively managed broad scope of administrative operations, from

human resource support, payroll and accounting to invoicing, vendor

communications and customer service.

. Strategically streamlined organizational workflow to increase

operational efficiency.

Event Planner/Graduation Coordinator Trinity Pacific Christian School

2000-2009

. Created procedure for recruitment and organization of one hundred plus

volunteers.

. Composed detailed job descriptions for all committees.

. Designed and managed completion of master project timeline.

. Planned, tracked and reported annual operating budget.

. Skillfully directed all aspects of final production.

Mathematics Tutor/Teacher Self-Employed

2005-2009

. Resourcefully crafted a full range of grade-appropriate mathematics

lessons and activities to encourage student academic development.

Finance Secretary Christian Church of Thousand Oaks

2000-2004

. Diligently oversaw a broad range of financial services, including

accounts payable, payroll, expense/budget reports, and annual budgets.

Database Developer Self-Employed

1996-2000

. Designed and developed customized Microsoft Access databases for small

businesses by merging technical expertise and exacting specifications

of clients.

Statistical Engineer ROCKWELL INTERNATIONAL

1984-1993

Mathematics Teacher WEST VALLEY CHRISTIAN SCHOOL

1982-1984

[pic]Professional Education

Bachelors of Science in Mathematics and Business Administration Milligan

College

Contact this candidate