Customer Service Management

Deborah G. Ridgley

** *** ***** *****

Hampton, VA 23664

757-***-**** - Mobile

757-***-****- Fax

*****************@***.***

Objective: To secure an administrative position that utilizes

attained expertise and problem-solving skills for

interaction with senior officials and administrative staff in program and

project management, coordination and scheduling.

Highlighted Provide executive level administrative and coordination

support to senior executives

Skills/ Skilled in writing correspondence and e-mails to high

level officials and business owners on

Abilities: behalf of senior management

Skilled in maintaining calendar and meeting schedules;

including making domestic and international

travel arrangements for management

Provide clarification and guidance to the secretarial,

administrative, and senior level staff regarding

new and current policies and procedures

Ability to assist in special projects ensuring all

objectives are addressed and/or met

Experience: 2007-2010 The Christian Broadcasting Network

Virginia Beach, VA

Executive Admin. Assistant to the President/COO, CBN

. Updated and maintained softcopy and hardcopy

sensitive personal data on CBN employees for the

ministry's Disaster Recovery Plan

. Assisted in the preparation and distribution of CBN

Board of Directors books and materials for quarterly

on and off-site Board meetings

. Instrumental in the coordination and data collection

for executive and major donors guests for the Premier

of the 'First Landing' mini movie review and dinner

for approximately 700 guests

. Coordinated and processed payments for contract

consultants, office equipment, special events, and

telephone services for employees

. Responsible for the daily screening of telephone

calls and visitors for the President

. Provided backup support to the President's Office

Project/Admin Coordinator in support of the travel

itinerary for The 700 Club guests in coordination

with the CBN/Regent Police Department

1999-Present Mary Kay Cosmetics, Inc.

Hampton, VA

Independent Sales Director

. Sales Director to approximately 45 Independent Beauty

Consultants

. Interview and recruit potential consultants by

sharing the company marketing plan, philosophy, and

benefits of the direct sales business

. Create and publish weekly, monthly, and quarterly

newsletters, fliers, and letters promoting quality

customer service, cosmetics direct sales techniques,

and consultant recognition

. Mentor, train, and support new and seasoned

Independent Beauty Consultants to run a successful in-

home business

. Plan, coordinate, and execute training seminars for

Independent Beauty Consultants

1991-1996 Lockheed-Martin Corporation

Reston, VA

Configuration Management Manager

. Managed 10 exempt employees providing Engineering

Review Board (ERB) support for the Request for Change

(RFC) process for facility hardware, software and

documentation

. Managed the RFC Board Review Process at a major

government facility

. Briefed senior management regularly on the status of

RFC's to identify potential conflicts

. Automated CM functions to reduce operations and

management costs

. Wrote numerous CM site instructions and Standard

Operating Procedures for various CM positions

. Provided assistance to contractors in understanding

Program configuration management guidelines and

procedures

. Directed and coordinated configuration control

activities to satisfy requirements within cost and

schedule

. Created and implemented a company-wide Action Item

system

. Wrote appraisals for and recommended proposed merit

increases and special company awards for CM

department employees

. Established an effective RFC review timeline process

between sites

. Participated in interagency CM Technical Exchange

Meetings

1988-1991 Martin-Marietta Corporation

Reston, VA

Configuration Management RFC Analyst/Reports Specialist

. Generated and published reports for management to

track hardware, software, and documentation updates

throughout the facility

. Prepared and processed requests for hardware and

software configuration changes

. Maintained reports to track action items inside and

outside the facility

1985-1988 General Electric - Aerospace

Valley Forge, PA

Administrative Assistant/Secretary

. Provided administrative support to the Manager, EEO

and Program personnel

. Reviewed and verified EEO cases

. Prepared and maintained classified data, briefing

slides, classified document control and

dissemination, travel arrangements, and timecard

maintenance

. Developed office procedures and trained employees

groups on various automated office systems/equipment

. Maintained physical and systems libraries of

statistical data, reports, and publications

. Scheduled and coordinated large conferences,

briefings and meetings

. Attained operational knowledge of documentation

control procedures, office automation, and security

practices in DOD environments

Education/Training/ 1984-1985 NOVA Community College Loudoun

County/Falls Church, VA

Awards:

. General Studies

. Skilled in the use of Microsoft Office Word, Excel,

Outlook, Publisher, PowerPoint

. Attended and received certificates for Company-

sponsored seminars, conferences, workshops, and

courses relating to project leadership, management

skills, leadership, software and integration systems,

Company compliance, diversity, and Best Practices in

engineering management applications.

. Received Pride Award for supporting contractor

proposal initiatives, sustained superior performance

. Received President's Award from Lockheed Martin for

creating and implementing a company-wide Action Item

system

Security Clearance: Held TS, DOD and Special compartmented security

clearances

Successfully completed polygraph exam

References Upon Request

Contact this candidate