Customer Service Manager

Charlene sanders

*** ****** ***** **** #* M: 770-***-****

Campbell, CA 95008 ****************@*****.*** H: 678-***-****

Objective

Seeking a Credit Analyst or Accounting position utilizing my planning,

organizational, and problem solving skills to achieve an increase in

revenue, productivity, & customer satisfaction.

Qualifications Summary

Over 20 years experience in the Financial, Electronic, & Scientific

Distribution Industries, including 8 years in leadership roles and

expertise in:

Accounts Payable Account Maintenance Payroll

Problem solving Submit adjustment write off's

Customer Service

Month end close Release customer orders Account

Manager

Account Reconciliation Operations Process debit card

payments

Collections Petty Cash Process electronic

payments

Personal Qualities: Problem solver with the determination to follow

through to the end and a known self-starter with the ability to prioritize

tasks. Enthusiastic, organized, thorough, and committed team contributor

who loves to recognize a situation, pinpoint the problem, find a resolution

and alleviate the problem.

Professional Experience

BANK OF AMERICA - Kennesaw, GA 2009-2010

Customer Assistance Account Manager

Personal credit card accounts: placed outbound calls, entered electronic

debit and credit card payments, issued late charge and over limit fee

credits, placed card holders on payment programs, and strived for one call

resolution.

. Received cash bonus 4 times for achieving monthly incentive payout

. Promoted to collector II within 6 months

VWR International - Marietta, GA 2004-2008

National Credit Analyst (Quest Financial-1 year temporary to

permanent position)

Managed $7-9 million portfolio, vendor communication by phone / email

(Lotus Notes), released customer held orders, reconcile checks, submit

adjustment write-off, credit card payments, & check requests using ESS

Production & Oracle Systems. Printed & faxed invoices through Right Fax and

Kubra System.

. Received cash bonus and certificate twice for reduced Total Past Dues

by 5% to help company reduce D.S.O. (Daily Sales Out).

. Coordinated irate customer old vendor return. Reassured customer,

obtained documents and involved correct departments. Resulted in 30k

credit & 100% customer satisfaction.

Emerson Retail Services- Kennesaw, GA 2003-2004

Accounts Payable Bill Processor (Ashton Staffing-temporary to permanent

position)

Account code & batched invoices, vendor communication, reconciled

statements, researched & closed purchase orders and projects, Data Entry on

Verisae Asset Management & Oracle System.

. Commended for meeting monthly batched invoices goal. Resulted in

improved quality.

Charlene Sanders Page Two

Avnet - San Jose, CA 1997-2002

Operations / Accounts Payable (Manpower-5 months temporary to permanent

position)

Processed invoices, vendor communication, payroll, petty cash, & researched

profit loss reports. Verified & logged purchase orders, updated branch

reports, issued security cards, data entry on Microsoft: Excel, Word,

Outlook and Genesis System. Fixed & installed phones, faxes, & printers.

. Increased efficiency by locating 5k in billing errors on vendor

invoices.

. Commended for entering payroll for 2 years with no mistakes.

. Recognized for creating database to track department expenses to

prevent overages.

Leon County Growth management- Tallahassee, FL 1996-1996

Secretary 1 / Assist Records (Manpower-2 months temporary to

permanent position)

Entered County & City building / environmental permits on Sperry, Pets on

NCR, & Versercar Systems. Faxed electrical releases & prepped microfilm in

Records Department.

Manpower Temporary service- Tallahassee, FL & Milpitas, CA 1993-1996

Golden West Temporary service - San Jose, CA 1994-1995

Receptionist General Clerk Cashier

Great america theme park- San Jose, CA 1995-1995

Ticket Taker / Tolls Cashier

Eico, Inc. - Milpitas, CA 1990-1993

Production Lead

Supervisory responsibilities: bookkeeping, phones, shipping, up / down

loaded P.C. Boards.

Wendy's- San Jose, CA 1987-1988

Cashier

Education

University of Phoenix Online - Associate of Arts in Accounting

Graduated October 2010

Silver Creek High School Graduated June 1990

CERTIFICATIONS

Excel I & II - Georgia Highlands College - Cartersville, GA March and

April 2007

Barry J. Elms "Advanced Collections / Negotiation Skills" October 2006

"The Art of Getting Paid"

April 2007

TECHNICAL SKILLS

10 key by touch & type 50 wpm. Knowledge in accounting and sales order

systems including Aceva, Oracle, Genesis, Verisae Asset Management, Lotus

Notes, Outlook, & ESS Production.

Contact this candidate