Manager Customer Service
Resume:
Theresa M. Steenwyk
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_____________________________________________________________________________________
Chicago, Illinois 60604
Cell phone: 773-***-****
Email:
Summary
Ÿ I have 10 years management experience and 15 years customer
service related skills.
Ÿ I am reliable, strongly self-motivated, detailed and result oriented
who demonstrates strong organizational, excellent troubleshooting,
analytical and exemplary problem solving skills.
Ÿ Manages time effectively to produce results.
Ÿ Strong communication and customer skills.
Ÿ Strong work ethics and integrity to carry out companies policies.
Ÿ Ability to work effectively individually or collaboratively in a team.
Experience
Art Institute of Chicago
Chicago, Illinois
October 2006 May 2010 Security Manager
Ÿ Established, maintained officer and manager weekly schedules, and
collaborated with contract supervisors to coordinating schedules with
events and operational activities
Ÿ Managed the scheduling process of matching over 100 Officers to
posts and contractor escorts to optimize operating results and to
keep avoidable overtime to a minimum.
Ÿ Entrusted with the opening or closing of Museum.
Ÿ Responded and determined best resolution to staffing issues,
schedule changes.
Ÿ Supervised Security personnel, including assigning work
assignments, coaching, training, discipline, tracking attendance and
performance evaluations.
Ÿ Assisted in the process of screening, interviewing, orientation of new
Security which included training of hundreds of security officers.
Ÿ Conducted roll call, wrote reports, generated work orders, met
deadlines, reported Art endanger situations to the proper
department, conducted Art escorts, scheduled & managed Museum
events, provided excellent customer service which included solving
most complex situations and overall maintaining a safe and secure
environment for patrons, staff and officers.
Securitas Security Services, USA, Inc.
Chicago, Illinois
July 2005 October 2006 Security Officer
Ÿ Security Officer for the Art Institute of Chicago Museum.
Ÿ Duties consisted of protecting the art work as well as maintaining a
safe environment for patrons.
Ÿ Directing, dealing tactfully, effectively with patrons in various
situations, issues and enforcing Museum rules & policies.
Ÿ Reported any unusual activities and or situations to Museum
manager.
Sears Roebuck & Company
Chicago, Illinois
March 2004 September 2004 Security Greeter
Ÿ Greeted customers at main entrance.
Ÿ Directed customers to the proper department within store.
Ÿ Addressed customers questions, concerns about their shopping
experience.
Ÿ Worked with Security in monitoring customers, removing sensor tags
and kept a sensor tag log.
Sierra Trading Post
Sutter Creek & Jackson, Ca
Store Manager
August 1989 - August 1996
Ÿ Scheduled employees on a 24 hour basis, insured shift coverage on a
24hr basis
Ÿ Screened, interviewed, trained, coached and fired employees.
Ÿ Prepared daily sales reports, daily store deposits, daily retailed
invoices.
Ÿ Ordered and displayed all merchandise, percentage profit pricing of
merchandise
Ÿ On a daily basis, dealt efficiently with salespeople, vendors, delivery
drivers, maintenance men.
Ÿ Responsible for monthly gas testing, daily gas readings, maintained
store equipment as necessary.
Ÿ Dealt tactfully, effectively with customers issues and complaints.
Ÿ Problem solving in various situations concerning operations of a 24
hour store.
Education
High School Columbia, MO
San Joaquin Delta College Stockton,
CA
Training
Securitas Security -- 20 hr training Chicago, IL
Cultural Institute Property Management (CIPM) Chicago, IL
Terrorist Awareness & Response Academy,
Including Weapons of Mass destruction (TARA) Chicago, IL
License
Permanent Employee Registration Card (PERC) Chicago, IL
References upon request
Contact this candidate