Customer Service Representative

Britni Stith

804-***-****/******@**.*****.***

Education

Associates of Web Graphic Design

DeVry University, Online, Graduation: 06/2010

Technical Skills

Microsoft Office Filing Telephone Skills

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Microsoft Windows Typing (40+wpm) Customer Service Skills

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Mozilla Fire Fox Office Procedures

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Experience

Customer Service Representative (Salary 15.07/hour)

T-Mobile, Richmond, VA 12/2008-Present

Maintained excellent customer relations and developed customer rapport

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Diplomatically resolve customer complaints on as-needed basis

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Telemarketer

S&D Marketing (10.00/hour)

Philadelphia, PA 06/2004-02/2005

Developed ability to work in fast-paced atmosphere

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Cross-sell national service plans on 40% of calls

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Delivery Person (8.00/hour)

Philadelphia Inquirer, Philadelphia, PA 2002-2004

Delegated responsibilities to employees to meet company's expectations

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Delivered local papers in a timely manner

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Accomplishments

Voted #1 Customer Service Representative at T-Mobile USA for the month of December 2009.

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Graduated with Business Administration Certificate from Philadelphia Job Corps.

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