Customer Service Sales

*** ******** ***** . **********, ********** *****

Phone 937-***-**** or 916-***-**** . E-mail **********@*******.***

Kiyomi Hall

Objective

To obtain employment with a company that will utilize my

excellent, customer service, my communications experience, and my

profound leadership.

Summary of qualifications

Extensive experience in servicing customers, both in-person and by

phone, in sales industry.

Superior communication skills in dealing with customers,

co-worker, and employees. Both verbal and written skills are very

strong.

Well organized and highly efficient working in a multi-tasking

dynamic environment.

Ability to plan, use good judgment and be tactful when dealing

with people.

Knowledgeable and skillful in keyboarding and computer software

application.

Work experience

October 2008 - Present Sheraton Grand

Sacramento Sacramento, CA

Guest Service Agent

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay

for the accommodation.

Keep records of room availability and guests' accounts, manually

or using computers.

September 2007- August 2009 Ramada Limited

Sacramento, CA

Night Auditor

Greet, register, and assign rooms to guest of the hotel.

Keep records of room availability and guests' account, manually or

using the computer.

Perform bookkeeping activities

February 2007-August 2007 Greater Sacramento Urban

League Sacramento, CA

Volunteer Program Assistant

Work with difficult and diverse individuals in a fast pace

setting.

Perform efficiently working a multi-line switch board.

Accurately input data entry on a daily basis.

Complete all administrative tasks needed by office management.

April 2006-January 2007 Fairfield Inn

Fairborn Fairborn, OH

Guest Service Agent

Manage daily paperwork and submit reports to night auditor

Verify room charges and daily rates for customers.

Provided customer assistance with hotel reservations and respond

to guest needs in a timely manner.

December 2004-March 2006 Teleperformance

USA Fairborn, OH

Senior Retention Specialist

Neutralized escalated customer concerns.

Performed troubleshooting for wireless equipment

Consistently met a monthly sales goal of customer package

upgrading.

Reliably diffused difficult customer issues in order retain the

business of customers.

References

Available upon request.

Contact this candidate