Customer Service Sales
Resume:
Paul T. Joyce
One Dery Street
Bedford, NH *****
H 603-***-**** Cell 603-***-****
Email: ****.*.*****@*******.***
OBJECTIVE: To obtain a full time position with a progressive company that
will enable me to enhance and use my skills within the
credit, finance, sales, collections, and customer service
industry. Twenty plus years of experience.
EXPERIENCE:
Granite State Management & Resources, Concord, NH 6/03- 9/09
Collector II
. Maintain awareness of laws and regulations that govern collection
activities of defaulted federal loans, as well as the servicing and
customer service of the loans.
. Profile new and existing accounts and initiate collection recoveries
through both verbal and written communications.
. Ensure that due diligence is performed and that accounts remain in
compliance with the federal regulations which govern the Federal
Family Education Loan Program...
. Recommend account(s) assignments to outside collections vendors.
. Counsel borrowers regarding their options to bring the account out of
default.
. Credit Bureau reporting of borrowers account information.
. Payment processing, reconciliation and cross sales of college loan
products.
. Perform skip-tracing functions in order to locate borrowers.
. Maintain and process bankruptcy notifications.
. Maintain good working knowledge of credit reporting agencies and
related materials.
Hesser College, Manchester, NH 7/01- 3/03
Director of Student Accounts
. Supervise and manage a staff of five at main campus and satellite
locations.
. Responsible for bad debt budget, currently enrolled student budget,
department budget, and operating cost for the department.
. Maintain current student accounts, past student accounts, delinquent
accounts, and collection of those accounts, as well as cross sales of
college services.
. Collection agency coordination and account assignment to collection
agency.
. Develop new policy and procedures while maintaining existing policy
and procedures and project management within the student accounts
department.
. Hire new staff including reviewing and managing current staff.
. Information reporting to the Executive Director as well as corporate
office.
Ralph Pill Electric, S. Boston, MA 4/00-
7/01
Senior Accounts Receivable Reprenstative
. Collection Agency coordination
. Daily posting of receivabables.
. Credit approval and credit analysis.
. Research credit and debit issues and problem accounts.
. Pursue and audit delinquent accounts to resolutions.
. Respsonsable for pursuit and collection of retuned checks.
. Project Management within the department and the company as well as
sales.
. Provide administrative and tech support for the department and the
company.
Talbot's, Hingham, MA 12/97-4/00
Senior Collections Representative
. Collection agency advisor.
. Pursue and trouble shoot delinquent accounts over 120 days.
. Review accounts with credit issues, and cross sales for current
customers.
. Work with customers to resolve delinquent accounts and related issues.
. Train new employees.
ADDITIONAL EXPERIENCE: 1994-1999
Memory Lane, Braintree, MA
Owner and Operator/Restaurant & Lounge
. Manage, hire and train staff: order food and supplies, and ensure
adherence to town laws.
EDUCATION/WORKSHOP/CERTIFICATES:
. "Managers & Supervisors" Seminar by Skill path
2002
. Lorman Bad Debt Credit/Collection Seminar
2001
. Food Service Certificate- US Army
1993
. Falmouth High School, Falmouth, MA- Diploma
1982
PROFESSIONAL ASSOCIATIONS/COMMITTEES:
. National Professional Collectors Association 1999 -
Present
. Board of Disciplinary Appeals/ Hesser College Appointed
2001
. Board of Financial Appeals/ Hesser College Appointed
2001
. Board of Academic Appeals/ Hesser College Appointed
2002
. Massachusetts Restaurant Association Certified 1994
MILITARY:
. Army National Guard:
1988-1998
Motor Transportation Specialist, Food Service, Supply
. US Marine Corps: 1981 -1984
Security Specialist, Administration and Supply, Unit Postal Clerk
.
Contact this candidate