Customer Service Manager
Resume:
Regina Williams
*** ****** ******, ****** ****, NJ 07306
201-***-****/cell#
OBJECTIVE: To obtain the Hotel Reservation Agent position at your
comapany to provide my expertise in communication,
organizational and interpersonal skills.
EDUCATION: New Jersey City University, Jersey City, NJ
Major: Business Administration; Specialization: Management
Graduate of: May 12, 2009 Cumulative average: 3.5
EXPERIENCE:
2004-present
American Self-Storage, Jersey City, NJ
Office Receptionist promoted to Office Supervisor
Great verbal and written communication skills with customers
(phone, email and walk-ins) with a positive attitude
Effectively dealing with customers in a multi-task, high-volume
environment
Build internal/external relationships through problem solving
Controls delinquencies through telephone contact and letters
Always worked overtime in between facilities (Newark and Union
City as well)
Opening and closing the building on time each day, balancing
petty cash, making daily bank deposits and preparing confidential
reports
Self-motivated and results-oriented by contributing as a team
player or individually
2003-2004
Student Support Services, NJCU, Jersey City, NJ
Office Assistant Intern
Handled busy phones for office regarding daily activities for
NJCU students
Provided general office support (filing, faxing, data entry)
Organized arrangement of services needed for student events
2002-2003
Bank of Tokyo-Mitsubishi, Jersey City, NJ
Office Assistant Intern
Handled daily phone calls from national/international companies
Organizing documents, filing, and assisting clients with trades
on a daily basis/Build customer loyalty through courtesy and
friendliness
Contribute to a team environment in the banking center
SKILLS:
Communication, analytical, problem solving, and supervisory skills;
organization, time management and customer service skills; spreadsheet
and database management skills; Also a very quick learner and hands on
person
COMPUTERS:
MS Office (Word, Excel, and PowerPoint), Space Control software
LEADERSHIP:
Dean’s List, Monster Diversity Leadership program, National Coalition
College to Career program, and Fire Safety Manager certificate
References available upon
request
Contact this candidate