Customer Service Representative

Ms.Valerie Brown

**** **** **** **, *******, FL *2771

407-***-**** ********@*****.***

OBJECTIVE

Seeking an employer that would provide a career opportunity to utilize my

skills and knowledge.

SUMMARY OF QUALIFICATIONS

Certified Medical Biller and Coder. Excellent customer service,

communications, time management and organizational skills. Great oral and

written comprehension and expression. Able to multi-task and handle

cultural diversity in fast paced environments. Service oriented,

compassionate and honest team player.

PROFESSIONAL EXPERIENCE

Alliance Communications Customer Service Rep. Orlando, FL 3/2008-9/2008

Assisted customers with the filing of mobile handset replacement claims.

Obtained accurate personal information to ensure the claims are thoroughly

processed. Provided customers with tracking information to confirm the

estimated time of arrival of their mobile handsets. Received inbound

answering service calls from various clients to process orders/messages.

Product Coordinator

04/2005 - 09/2005 Scholastic Books Lake Mary, FL

Requisition and maintained inventories of materials and supplies necessary

to meet production demands. Accurately filled customer's orders by

packaging cases/boxes in accordance with Book Fair's New List.

Product Information Analyst

06/2003 - 06/2004 The Father's Table Sanford, FL

Examined documents, materials, and products, and monitor work processes, in

order to assess completeness, accuracy, and conformance to standards and

specification.

Customer Service Representative

05/2001 - 06/2003 Cingular Wireless Lake Mary, FL

Received inbound calls for Cingular Wireless Collection Department to

determine charges for services requested, collect deposits or payments,

and/or arrange for billing.

Customer Service Representative

12/1999 - 05/2001 Convergys Heathrow, FL

Resolve customer's service billing complaints by performing activities such

as exchanging merchandise, refunding money, and adjusting billing.

Education History

Completion Date Issuing Institution Qualification Course of Study

07/1997 Seminole Community College General Equivalency Degree (GED)

06/2008 City College Medical Office Administration with Billing & Coding

Reference:

Mike McSheperd, Mortgage Broker 407-***-****

Murray Jess, Dental Reconstruction 407-***-****

Dr. Vicky Aspiras, Professor 407-***-****

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