Customer Service Real Estate

JENNIFER L. SHEPARDSON

***** ***** *****, ******, ******** 48188 . 734-***-**** .

***********@***.***

SUMMARY OF QUALIFICATIONS

ADMINISTRATIVE FINANCIAL ACCOUNTING ASSISTANT with over 10+ years of

experience. Skilled in:

> Administration: Directing and coordinating people and information to

increase efficiencies in business.

> Accounting: Composing journal entries to accurately record financial

transactions, conducting account reconciliations, composing a

departmental budget and budget amendments, preparing yearend audit work-

papers, conducting financial analysis and forecasting.

> Computer Software: Proficient in Microsoft 2007 Word, Excel, PowerPoint

and Outlook. Experienced with accounting software programs including

BS&A's Accounts Payable (AP), Accounts Receivable (AR) and General Ledger

(GL). Also proficient in several proprietary software programs utilized

for creating reports, property tax assessment, real estate appraisal,

floor plan sketching and mortgage lending.

> Customer Service: Professional point of contact facilitating

information sharing and/or status updates for both internal as well

external parties.

PROFESSIONAL EXPERIENCE

. Billed, collected and distributed over $10,000,000 annually. Conducted

end of the year settlement process and prepared audit work papers to

ensure a successful audit by third party accounting firm.

. Successfully organized and facilitated more than twenty meetings under

the Open Meetings Act as prescribed by law. Made an annual public

presentation before the governing body regarding my analysis of revenues

and forecast of likely future revenues.

. Served as an Administrative Assistant to two separate Business

Owners/Certified Appraisers. In both cases this included assisting in

the valuation of real estate, floor plan sketching, photographing

comparables, typing and proofing, and interfacing with clients to provide

customer service support functions. Received written letter of

commendation from Attorney McMichael after assisting her in a series of

eminent domain cases.

. Conducted client- training seminars utilizing newly released software

package, handled client questions and support calls, and performed

analysis work for the product development team. Trainees were very

pleased with training that moved them into using a Windows-based system.

. Sold mortgages for an Independent Brokerage Firm. This included writing

the mortgage application and securing the necessary documentation from

the customer, then serving as the liaison between the customer and the

funding organization in a third party agent capacity. This position was

also responsible for marketing and securing new client leads.

. Valuated real and personal property annually totaling between

$405,945,306 and $418,680,425 for property tax purposes. Insured that

all property was properly cataloged within the database system.

Conducted analysis of reports to verify the validity of the data and to

insure data integrity. Earned a successful audit rating from the State

Tax Commission.

. Conducted over 400 inspections annually to collect data such as square

footage, utility, materials utilized and special features. Keyed data

collected during inspections and from outside sources into the database.

Grouped together items having the same utility and similar

characteristics to assist in valuation.

. Successfully defended value determinations as needed, frequently

negotiating a reasonable settlement offer with parties prior to the Tax

Tribunal. Regularly worked with the Legal Counsel on legal proceeding

matters related to real estate valuation and governmental holdings.

. Served as the back-up receptionist working multi-line switch board.

EDUCATION / PROFESSIONAL DEVELOPMENT

Currently working towards an Associate's Degree in Accounting from

Washtenaw Community College (current GPA 4.0 on 4.0 scale), and a

certificate in Human Resource Management.

. Over 50 college credits already earned in Accounting, MS Office Suite,

Business Law, Michigan Legal System, Legal Research, Real Estate Law,

Human Resource Management, Labor Negotiations, English Composition,

German, Psychology and American Politics.

In 2008 achieved Level III Certification in Assessment Administration from

the State of Michigan.

. Courses passed to earn this certification included: Real Estate

Appraisal, Assessment Administration, Uniform Standards of Professional

Practice, Principles & Procedures, Administration, Tax Laws and

Exemptions, Business Communications, Tribunal Procedures, Narrative

Review, Basic Income Capitalization, Commercial Blue Print Reading,

Architecture Construction, Administration, Depreciation Determination,

Statistics, Planning and Administering Finance (taken through the

Appraisal Institute in Chicago, The Michigan Assessors Association and

the State of Michigan State Assessors Board).

Graduate, with honors, Canton High School, Canton, Michigan.

BEHAVIORAL STRENGTHS

. Hard working and willing to do whatever is needed until the work is

finished.

. Respectful of the chain of command and following necessary rules and

procedures.

. Highly organized and thorough in dealing with data and detailed

activities.

. Resourceful problem solver.

. A confident communicator able to verbally deliver information with

patience and clarity.

. Able to maintain absolute confidentiality in handling sensitive matters.

. Works well with routines or repeated, sequential tasks.

WORK ASSIGNMENTS

Deputy Treasurer / Assessor, City of Northville, Northville, Michigan,

2/2004 - 6/2009

Appraiser, Wayne County Appraisal, Westland, Michigan, 4/2002 - 2/2004

[recruited by City of Northville]

Limited Licensed Appraiser, Quantum Appraisal, Highland, Michigan, 3/2001 -

4/2002

Appraisal Assistant, Attorney Margaret Rose McMichael, Northville,

Michigan, Per Large Eminent Domain Assignment 8/2000 - 11/2000

Customer Support Specialist, Glenn Computer / Mortgage Builder, Southfield,

Michigan, 11/1998 - 4/2000

Mortgage Originator, Stratford Funding, Southfield, Michigan, 11/1997 -

11/1998

Mortgage Originator, Crest Financial, Southfield, Michigan, 2/1997 -

11/1997

Contact this candidate