Customer Service Management

RONALD MANCINI

** ****** ***** • Webster • New York 14580

PHONE 585-***-**** • EMAIL: **********@*****.***

SUMMARY

Over 20 years of progressive responsibility in warehouse, distribution center shipping/receiving and

management, with the ability to lead and direct others. Experience with SAP, UPS, FEDEX, DHL

shipping/receiving software. Certified in forklift, manlift operations in a high efficiency environment.

EXPERIENCE

HARRIS RF COMMUNICATIONS (CONTRACT)

Material Handler 2009 - PRESENT

Load/Unload trucks/trailers using forklift/pallet jack

Verify count and condition of incoming vendor material

Perform putaway functions

Input data into computer inventory system

Lifts, carries, picks, and stacks material up to 70 pounds

Perform cycle counts/physical inventory

Fill orders from stockroom/warehouse rack locations

Supplies production line with material

Performs housekeeping and other duties in warehouse as needed

Rotate floor stock by moving old stock first

Prepare orders for shipment and maintain shipping documentation

KAYEX CRYSTAL GROWING TECHNOLOGY

Shipping & Receiving 2007 - 2009

Operated forklift, pallet jack to unload, move shipments from dock to work area

Interfaced with management daily to review targeted shipments and workload

assignments

Determined method and containment of international/national shipments

Prepared 20-40 ft. containers weighing up to 40,000 lb for national/international

shipment

Verified containers conformed to overseas shipping requirements

Unloaded shipments up to 70 lb by hand

Perform 5S practices on a daily basis

Examined incoming shipment for damage and shortages

Interfaced with vendor to report damages/shortages; verified resolution

Performed cycle counts of stockroom inventory

EASTMAN KODAK COMPANY, DISTRIBUTION CENTER 1988 – 2007

Team Leader – Export/Domestic Shipping/Receiving 2001 - 2007

Supervised daily activities of 12 personnel

Trained new associates, provide job-specific training as required

Facilitated Kaizen training seminars

Utilized SAP for tracking worldwide shipments

Addressed process improvement and streamlining options with management

Facilitated interaction with Team Leaders to verify conformance to established

procedures, including Second Check

Maintained in-depth knowledge of jobs within work group

Monitored team adherence to safety policies; participate in weekly safety team

meetings

Conducted building and Health Safety and Environmental inspections

EASTMAN KODAK COMPANY, DISTRIBUTION CENTER Continued

USEILS/Export, International Shipping 1996 - 2001

Executed order layout utilizing warehouse inventory system

Load 20’, 40’, 48’ & 53’ containers conformed to overseas shipping requirements

Adhered to proper blocking and bracing procedures

NEZ Bulk Layout 1994 - 1996

Supervised customer layout functions

Performed forklift operations

Conducted trouble shooting and recommended resolution options

Supported QLP process

Paper Warehouse 1991 – 1994

Received inventory utilizing C-Swift

Palletized shipments

Prepared convoys

Various Shipping Departments / Pipefitter 1988 – 1991

Confirmed shipment accuracy and loaded LTL Carriers

Managed air meter carrier operations

Performed dispatcher duties, and addressed resolution to customer service issues

Verified regulatory conformance of hazardous chemical shipments

Performed pipefitting functions until service outsourced

EDUCATION

STATE UNIVERSITY TECHNICAL & AGRICULTURAL COLLEGE AT DELHI

Plumbing, Heating & Pipefitting: 900 Hours

SPECIALIZED TRAINING

HazMat Chemical Awareness H.M.F. – 126

S.T.O.R.M./HazMat Chemical Awareness

REFERENCES

Available upon request

Contact this candidate