Customer Service Sales

PATRICIA A. BROWN

513-***-****

********@*****.***

OBJECTIVE

To obtain a challenging and fast paced position where I can utilize my

experience to achieve goals to deliver superior results to my employer and

our clients.

RELEVANT EXPERIENCE

Ilsco

Corporation

June 2003 - Oct. 2009

Order Entry/Customer Service

. Assisted customers via e-mail and telephone while placing their

orders

. Entered and maintained customer orders into company intranet

. In charge of requesting proper amount of stock for warehouse

guidelines

. Filing/organizing orders and other customer specific requests

. Assisted in cross-training of co-workers

. Followed up with customers to ensure their satisfaction with their

orders

.

McCullough-Hyde Memorial

Hospital N

ov. 2002 - Jan. 2003

Patient Registration/Receptionist

. Responsible for answering multi-line telephone and operating

switchboard

. Greeted and registered patients (admissions, testing, ER, etc.)

. Prepared medical charts for doctors and nurses

. Scheduled appointments for new and returning patients

Mason Supply Co. (now United

Refrigeration) April

1999 - Dec. 2001

Receptionist

. Scheduled sales appointments for sales representatives

. Scheduled classes for new and current students

. Answered multi-line telephone

. Preparation of invoices and billing

Bethesda Hospital

July 1994 - Feb. 1999

Pre-Admission Testing

. Scheduled patients tests

. Preparation of medical charts with lab results

. Entered patient charges

. Stocked medical supplies and examining rooms

. Assisted patients as needed

EDUCATION

Mount Healthy High

School

COMPUTER/ADMINISTRATIVE SKILLS

. Microsoft Word

. A/S 400

. 60+ WPM Typing Speed

. Ability to operate multi-line telephone

successfully

. Great customer service skills

REFERENCES

Available upon request

Contact this candidate