Customer Service Administrative Assistant

Shawneen Burkes

**** ** **** ***** . *****, Fl **135 . 786-***-**** .

**************@*****.***

OBJECTIVE

To obtain a programming position that will utilize my problem solving

skills and allow for learning and growth.

TECHNICAL SKILLS

. Visual Studio 2008

. VB.NET

. Adobe Creative Suite

PROFESSIONAL EXPERIENCE

Junior Application Systems Analyst 06/2007 -

05/2010

LNR Property Miami Beach, FL

. Provide first-level help desk support via telephone and email.

. Log tickets for all incidents using TestTrack.

. Perform white-box and regression testing of internal software program.

. Build strong rapport with members of other departments within the

company bettering the image of our department.

Administrative Assistant 01/2006 - 06/2007

LNR Property Miami Beach, FL

. Maintained the department director's calendar.

. Kept director on track through correspondence to associates and

vendors.

. Assisted with data collection for presentation development.

. Handled information and documentation storage and organization.

Administrative/Personal Assistant 12/2004 - 01/2006

The Kellett Group Coconut Grove, FL

. Implemented a filing system to assist in the organization of the office

. Managed calendar, prepared and sent out internal and external

communications

. Liaison between clients, realtors, brokers, and developers.

. Website design and maintenance.

Guest Services Specialist 10/2000 - 11/2004

Club Med Coral Gables, FL

. Provided customer service and guest satisfaction through constant

communication and assistance

. Performed daily stocking and inventory tasks as well as order receiving

and staff scheduling.

EDUCATION

Bachelor of Information Technology 2/2010

American InterContinental University Hoffman

Estates, IL

. Concentration: Programming

. GPA: 3.7/4.0

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