Customer Service Sales
Resume:
Les Crawley
*** ****** ***** ( Winter Springs, Florida, 32708-3200
Tel: 407-***-**** ( ***@******.***
[pic]
OBJECTIVE:
To obtain a position in customer service, data management, or IT where I
can contribute to the success of an organization by utilizing my experience
in any of these fields.
SUMMARY:
An experienced, customer-focused professional with vast experience in
customer service, data management and training. Proficient in computer
applications, data entry and word processing. Takes a solution-solving
approach to customer problems while remaining committed to offering
excellent service and customer satisfaction.
CORE COMPETENCIES:
UNIX Admin Training
TCP/IP Customer Service
Lotus Notes Sales
Windows NT Siebel
Microsoft Office
Data Management
Help Desk
EMPLOYMENT EXPERIENCE:
Hewitt, Customer Support Rep (contract)
Sept 09- Dec 09
. Incoming and outgoing calls, assisting Verizon employees choose and
confirm benefits for the upcoming year
Embarq, Product Support Rep I, (contract) Jan 08 - Jan 09
. Managed data files from 18 states ensuring customer 911 calls which
directed to correct location
. Delivered data error files to various customers over networks
. Worked directly with various police departments (PSAPS) via phone, e-
mail and internet with primary responsibilities to 60 counties in NC
Rasmussen College, Help Desk Associate (contract) May 07
- Sep 07
. Provided 24x7 technical helpdesk support for 16+ colleges primarily
within the Minnesota region as well as Utica, NY, Rasmussen, Aakers,
Webster and Gonzaga.
. Responded to troubleshooting situations by providing technical
solutions.
Les Crawley
148 Tennis Court ( Winter Springs, Florida, 32708-3200
Tel: 407-***-**** ( ***@******.***
[pic]
Embarq, Product Support Rep II (contract) Oct 06 - Jan 07
. Worked directly with various police departments (PSAPS) via phone, e-
mail and
internet with primary responsibilities to 60 counties in NC.
. Changed street data as requested by county and/or PSAP.
Sprint, Database Admin (contract) Aug 05
- Mar 06
. Provisioned 911 centers nationwide for Sprint.
. Responsible for researching databases, conducting bridge calls between
local phone companies and 911 project managers, testing numbers for
proper routing.
Disney, Reservations Sales Agent Nov 03
- Apr 05
. Booked Disney Reservations utilizing strong computer proficiencies in
Seibel and other Window based programs.
. Responsible for handling guest calls, researching information and
promoting Disney services.
AT&T, Data Processing Associate III Jun 99 - Jun
03
. Monitored 1200+ UNIX systems for customers' networks for system
malfunction reacting to potential failures.
. Corresponded with appropriate technicians to resolve problems.
. Served as point of contact for users of application systems.
. Responded to alarms, corrected system malfunctions and referred major
problems to appropriate field technician.
. Obtained status reports and updated computerized tracking system.
. Performed backup and/or restoration of critical data.
AT&T, Billing Clerk Oct 97 - Jun 99
. Responsible for on-line phone sales and billing.
. Performed documentation, processing of mailing orders and card
activation.
AT&T, Long Distance Operator Nov 80 - Oct 97
. Achieved #1 rating in office for Winback program; this was implemented
for getting customers back to AT&T. My documentation was sent to AT&T
national level for review.
. Performed near the top of office in staff evaluations.
. Assisted customers placing calls and issuing credits.
. Trained office personnel in sales programs.
.
References: (Other references available upon request)
Robert Athridge
Eileen Sammons CenturyTel/ Embarq 407-889-
6200
Contact this candidate