Customer Service Sales
Resume:
Nikita Calvin
St. Louis, MO *3136
314-***-**** Cell
*********@*****.***
Objective
To gain experience, knowledge and growth within a company who is
diverse, empowering, fast growing.
Area of Expertise
Customer Service
Committed to offering friendly and professional customer service to a
diverse group of people in a pro-active manner.
. Responsive to customer concerns and complaints, communicate in a
respectful manner at all times to ensure the upmost quality service.
. Experience in answering inquiries and providing services directly to
clients and customers over the phone, in person and via e-mail.
. Maintain communication with established clients to ensure successful
business development. To promote client and customer retention.
. Cold calling, call center, multi line experience.
Clerical/Administrative
Fulfill administrative and procedural responsibilities
. Establishing and maintaining customer information in nationwide
database using data entry and typing.
. Providing daily, weekly and monthly reports of business activity using
MS Suite and spreadsheets.
. Skilled in answering and directing calls accurately directing
customers.
Sales
Demonstrated expertise and results driven sales and business development
. Track record of driving sales and profit margins, developing
performance-oriented teams, and improving customer focus.
. Developing new accounts and achieving excellent retention levels. Self-
motivated, with proven ability to thrive in highly competitive
environments.
. Strong communication skills, relating effectively with management,
staff, partners, and customers at all levels.
Recruiting/Employee Management
Performed full range of human resource responsibilities, from recruiting,
hiring, and performance reviews, thru disciplinary action and termination
. Developed progressive discipline, conflict resolution, and overall
employment policy programs to include multi-state employment law
consideration. Conducting new hire processing, liaise work with
significant client companies, on-site employee management, and payroll
activities.
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. Researching, understanding the corporate culture, advertising,
sourcing, checking references, backgrounds, interviewing, coaching
candidates. Rank candidates/Profile candidates against specific needs.
____________________________________________________________________________
______________________________________________
Work Experience
2010-Current New HIRE Representative Talx
Corporation (Aerotek Temporary agency) Westport, MO
2005-2008 Account Management Specialist
Spherion Corporation Des Peres, MO
2004-2005 Retail Sales Associate
Rave Clothing
Hazelwood, MO
2003-2004 Tutor (College Work Study)
Fairview Elementary Jennings, MO
2001 Telemarketer/Sales
SBC
Olivette, MO
1996-2000 Inbound/Outbound Sales
ATT Town
& Country, MO
Education
(Sept 2002- Sept 2004) ITT Technical Institute
Earth City, MO
Associate in Specialized Technology Degree-Information Technology-
Multimedia
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Contact this candidate