Customer Service Data Entry

Sjockiea Wise

. **** Hallam Court . Windsor Mill, MD 21244

. *********@*****.*** . Phone number: 1-443-***-****

Qualifications Summary

o Proficient with Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).

o Knowledge of QuickBooks, Peachtree, Quicken, and Lotus Notes.

o Working experience in Customer Service, handling mailing

procedures, general office skills and data entry skills.

Education and Training

Herzing University - 04/2010-Present

Concentration: Diploma in Bookkeeping & Payroll Accounting

Anticipated Graduation: December 2010

1 Worldwide Educational Services - 1/1999-12/1999

2 Certificate awarded: Computer Repair/ Microsoft Office Specialist

Professional Experience

Union County College (temporary position) - Union, New Jersey

Receptionist - 11/2009 - 08/2010

. Provided administrative support to the Chairman of Biology and Biology

department

. Scheduled and greeted students

. Answered telephones and take messages

. Purchased and ordered supplies

. Performed data entry duties including letters, memos, and

correspondence

NYK Logistics & Megacarrier - Secaucus, New Jersey

Office Assistant - 09/2007- 06/2009

. Ensure accuracy of data entry and make corrections.

. Manage and coordinate missing invoices with clients.

. Communicate with account lead regarding invoice entry status or

issues.

. Sort, batch, and distribute mail according to the correct department.

The Children's Place (corporate office) - Secaucus, New Jersey

Data Entry Clerk/ Clerical - 05/2005- 02/2007

. Recognize and resolve customer's discrepancies by issuing credit on

accounts via credit card, check, or gift card.

. Demonstrate best judgment in the disbursement of adjustments and

credits.

. Record inventory of returns on all online orders using Order

Management System.

. Keep mailing list up to date and mail coupons, correspondence, and

other company related packages.

Data Reduction Systems - Union, New Jersey

1 Data Entry Clerk (Quality Assurance) - 01/2004-03/2005

. Utilized proprietary software for entering customer information into a

computerized database.

. Entered alpha-numeric data from source documents into computer system

by following the format displayed on screen and entered the necessary

codes and information.

. Made necessary corrections to information entered.

Metro One Telecommunications - Secaucus, New Jersey

Customer Service Representative - 06/2000-10/2003

. Provided enhanced local and national directory assistance to existing

directory assistance to existing Nextel & AT&T customers in an inbound

call center environment.

. Supplied advance features such as telephone listings, driving

directions via text message, movie listings, hotel, and restaurant

reservations upon customers request.

. Responded to customer inquiries and requests by resolved issues

efficiently and professionally.

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