Customer Service Administrative Assistant

Tiffany Matthews ________________________________________________

*** ******** ***, **** *

Norfolk, VA 23503

Mobile: 917-***-****

Home: 757-***-****

Email: *********@*****.***

Objective:

To work in a growing organization where the perfect blend of my 12 plus

years customer service and administrator experience and enhanced skills

will help in maximizing the profit of the company.

Qualification:

65 WPM, Data Entry 12,000 (KSP); Microsoft Word, Microsoft Excel, Customer

Service in an ACD environment, Adminstrative Assistant; Account Payable,

Cash Handler, Retail Associate, Knowledge of SAP, Insurance Clerk,

Import/Export Release Coordinator, and Switchboard operator. and Property

Management Administrative

Education:

2009-Present Tidewater Community College, Norfolk,

1998-1999 Katharine Gibbs Business School Melville, NY

Professional Experience:

06/2010-10/2010 HomePort Hampton Roads, Norfolk, VA

Conducted new hire orientation and completed mandatory safety and

harassment training. Performed moved out inspections.

Maintained and executed daily service work orders and turn board.

Liaison between vendors.

Retrieved messages from voice mail and forwards to appropriate personnel.

Answered incoming telephone calls, determines purpose of callers,

and forwards calls to appropriate personnel or department.

Assisted with questions about the

organization and provides callers with address, directions, and other inform

ation.

Welcomes on-site visitors, determines nature of business, and

Receives, sorts and route mail

Maintains fax machines, assists users, sends faxes, and retrieves

and routes incoming faxes.

Performs other clerical duties as needed.

Handled, resolved and takes ownership of customer service problems Ensured

root causes or problems are identified and proper action is taken

1/2010-6/2010 Aerotek Staffing, Chesapeake, VA

Mortgage Customer Service Representative

Handled, resolved and takes ownership of customer service problems Ensured

root causes or problems are identified and proper action is taken

Played a supporting role in training new customer service representatives

to ensure quality service is provided to the customer and our clients

Primary contact for handling client incoming calls within the call center

Assisted in handling Loss Mitigation matters requiring assistance

Provided assistance to the Special Loans Department with servicing various

mortgage products

08/2009-10/2009 Headway Staffing Virginia Beach, VA

Administrative Assistant

Maintained hard copies and electronic filing system.

Coordinated and maintained records for personnel

Oversaw Director's calendar and personal company affairs.

Prepared reports, seasonal and personal saluations, documents, and

spreadsheets.

Scheduled meetings, provided customer support to both internal and external

clients.

03/2007-06/2009 ZIM American Shipping Services Co., Norfolk, VA

Customer Service/Import Freight Cashier

Gathered and analyzed data with the intention of developing solutions and

alternative methods of processing.

Prepared manuals and trained co-workers on the use of database commands,

reports, procedures, and filing techniques that aligned with organizational

policy.

Participated in ongoing developmental activities necessary to meet the

needs of the client

Communicated with overseas agents pertaining to Import/Export shipments.

Generated all required import documentation; i.e. air waybills, bill of

lading, invoices, packing lists, and letters of credit as needed.

REFERENCE UPON REQUEST

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