Customer Service Representative

Glen A. Elder

nd

**** * ** **. 605-***-**** (cell)

Sioux Falls, S.D. 57105 ****.*****@***********.***

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QUALIFICATIONS SUMMARY

• I have a strong work ethic through growing up on a dairy farm

• Nearly four years of leadership and customer service experience.

• Recent business administration graduate from the University of Sioux Falls.

• Acquired strong team work and time management skills by participating in both cross country

and track & field during the past four-years at USF.

EDUCATION

Bachelor of Arts Degree Spring 2010

University of Sioux Falls, SD

Business Administration Major Emphasis: Management

CUSTOMER SERVICE EXPERIENCE

Customer Support Representative May 2009-

Current

Ensenda, Sioux Falls, SD

Laurence & Shillar Tellaservices

• Respond quickly to customers’ needs and resolve software problems to ensure their satisfaction

• Increased knowledge in the use multiple computer programs

• Working proficiently under time constraints and dealing with angry customers

Student Manager January 2007 -

Current

Aramark Food Services, Sioux Falls, SD

• Selected to train new employees on company procedures and best practices.

• Demonstrate strong work ethic by pursuing rigorous course load in addition to 16 to 35 hours of

employment each week.

• Received the “gold star award” in recognition of my attentiveness to company policies and

procedures.

Marketing Intern Spring 2010

Aramark Food Services, Sioux Falls, SD

• Create advertisements for campus coffee shop and evaluate effectiveness of marketing strategy.

• Publish nutritional labels for meals.

• Set up all Green Week Campaign information

• Also do weekly invoices for products at java city

Customer Service Representative Summer of 2009 – January

2010

Aeropostale, Sioux Falls, SD

• Built rapport quickly with customers to generate sales.

• Increased revenue by motivating customers to buy additional merchandise to compliment their

existing purchase.

References are available upon request.

Contact this candidate