Customer Service Sales

Debra Talayumptewa

***** ***** **** ***** ? Peoria, AZ 85381 ? 623-***-**** ? 602-***-****

*************@*****.***

SALES PROCESS SUPPORT & ACCOUNT MANAGEMENT

Delivering Strong & Sustainable Revenue Growth in Highly-Competitive

Business Markets

Innovative and results-driven professional with hands-on experience

supporting sales teams, management, and customers and managing diverse

customer service projects and initiatives. Enable companies to work smarter

and at less cost for dramatic revenue, market share, and profit growth.

Possess expert technical competencies, customer support, communication and

project management skills.

. Pioneered and launched training programs for staff and management with

focus on providing client support; track record demonstrates creative

problem-solving and out-of-the-box thinking.

. Leveraged talent for strategic planning to facilitate local, state,

federal, and international growth opportunities.

. Selected to lead and work with project teams charged with sourcing

national and international customer base from development through

implementation.

. Trained internal and external staff, vendors and management, raised

the level and quality of customer service, and impacted bottom-line

profitability.

. Utilized open door communications to facilitate the seamless

administration of company initiatives; tailors communications toward

executive-level audience.

. Skilled in the use of MS Office Suite, MS Publisher, SharePoint,

Project Management, Visio, and various Ordering and Provisioning

Systems including RBOC, LEC, and CLEC.

Career Path

Global Crossing - Phoenix, AZ 2008 - 2009

ENTERPRISE SALES ASSOCIATE (Economic Layoff)

Provided expertise in new market development, key account relationship

management and revenue growth; handled proposals, RFP, RPI creation and

pricing for various products in the acquisition and maintenance of national

and international services. Managed diverse implementation projects and

focused on the delivery of voice, data transport, VOIP, and Long Distance

services.

. Revitalized high-profile customer relationship through effective

management of 8 products from order entry, implementation and turn-up.

. Generated $168K through the research and recovery of previously

unbilled early termination fees.

. Supported the Mountain Region team with the creation of SharePoint

site which allowed employees increased efficiency in researching

methods and procedures.

Canyon State Bus Sales - Phoenix, AZ 2007 -- 2008

SALES ADMINISTRATOR (Economic Layoff)

Supported Executive Management and sales team with the smooth flow of

business on a daily basis and served as an effective liaison for account

management and customer service initiatives. Communicated with customers

ordering equipment and maintained an up-to-date database with sales,

contract, licensing, scheduling, and delivery information.

. Applied technical proficiency to quickly learn database application

and cleanup 3-years of incorrect data.

. Created an employee training manual on system use.

Debra Talayumptewa Page 2

Career Path Continued...

SBC / AT&T - Phoenix, AZ 2003 -- 2006

SALES SUPPORT MANAGER

Managed diverse projects and carried out the pre-sale pricing of tariff

products, proposals, and contract negotiations with assigned Fortune 500

companies.

. Directed the successful implementation of Frame network for 535

locations and ensured all customer deliverables and deadlines were

met.

Advanced Technology Sales - Orange County, CA 2002

ACCOUNT EXECUTIVE

Determined best strategies for market positioning and managed all proposals

and quotation requests (RFP and RPI) for acquisition of contracted work

from incumbent local exchange carriers; and sourced new telecommunication

opportunities at the state, local, and federal level.

SBC Telecom - Phoenix, AZ 2000 -- 2001

SERVICE EXECUTIVE / SALES SUPPORT MANAGER

Created a dominant presence in the marketplace through efficient management

of pre-sale consultations, RFP responses, and presentations, and supported

account team activities while expertly managing customer relationships to

create brand loyalty and long-term relationships.

Cox Communications - Phoenix, AZ 1987 -- 2000

MULTI-LINK TEAM LEADER / NEW BUSINESS DEVELOPMENT (1997 - 2000)

Managed a diverse range of functions and team of business service

coordinators engaged in selling voice and data products to multi-housing

and residential preferred provider programs.

. Maintained data and budget information including employee sales,

revenue, productivity, quality assurance, service order accuracy, and

growth forecasts for the Phoenix metropolitan market.

Prior to 1997, the following positions were held with Cox Communications

...

Held Customer Service Representative, Business Development Coordinator,

Executive Assistant, VP of Public Relations, and Account Executive for

Business Development positions with Cox Communications / Dimension Cable

Education

BACHELOR'S DEGREE - BUSINESS MANAGEMENT, In Progress

University of Phoenix - Phoenix, AZ

TRAINING COURSES & SEMINARS

Participant in Various Courses including Voice Over Internet Protocol

(VOIP)

Affiliations

~ Memberships~

American Hospice Foundation

Glendale Youth Center (Former Board Member)

American Marketing Association (Former Board Member)

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