Technician Operator

Daniel Doyle

**** *. ****** **. ****, Lakewood, CO 80227

Phone: (720) 318 - 3539 E-mail:abja1n@r.postjobfree.com

SUMMARY

Oversee the safety of persons and secure the property boundaries. Unarmed

guard experience in a 7/24/365 environment. Monitor surveillance cameras

for unusual activity through out the client premises. Alert at all times

while on foot patrol, filled daily activity report through out the shift

after each patrol.

Skills

Camera surveillance Written & verbal MS Outlook

monitor Communication Attention to detail

MS Windows 2000 & Newer MS Office 2003 & 2007

Multitasking

Work Experience

Night Hawk Security, Lakewood, Colorado

Security Guard

. Daily activity log filed.

. Efficiently handle sensitive situations such as accident,

incident or injuries, file incident report for all.

. Monitor and authorize entrance and departure of employees and

others.

. Patrol facility interior and exterior hourly.

. Secure all access points.

. Provide information during non-business hours.

. Recognize unusual activity for the safety of all persons.

St. Anthony of Padua Catholic Church, Denver, Colorado, 1/2009 to Present

Volunteer Work

. Help troubleshoot computer problems.

. Printer issues (Drivers, alignment and print quality)

. Lift heavy things to high places.

. Organizing

Tomkins/Gates, Denver, Colorado,

HP UNIX, Openview (Java or Motif interface) - IT Support

Technician, NOC Operator

. Monitor UNIX, Microsoft, and Network servers 24/7/365.

. Stop and start event processor - Motif (GUI).

. Monitor jobs in Autosys - Motif (GUI).

. Commands performed (Run top, Show disk space, or Send Mail

Queue).

. Troubleshoot alerts/alarms condition ensuring prompt action

when faults detected.

. Communicate with oncoming shift of all outstanding issues.

Daniel Doyle

Page 2

Desktop/Helpdesk - IT Support Technician, NOC Operator

. Support production services internal/external clients &

customers in MS Windows.

. Communicate with IT teams regarding open tickets ensuring

resolution.

. Document daily turnover log & open tickets on all incoming

calls during shift.

. Troubleshoot all incoming calls to insure prompt resolution.

. Assist with accounts & passwords reset.

. Follow up on all backdated tickets.

Veritas Netbackup - IT Support Technician, NOC Operator

. Start, Stop and monitor full system backups.

. Maintained tape library.

. Maintained full tapes in Storage Tek 700e robotic tape

library.

. Send daily, weekly & month end backups to off site storage.

MAINFRAME - Computer Operator III

. MVS/XA/ESA & OS390, TSO/ISPF, & CICS.

. Stop - Start Initiators.

. JCL (Step restart, Change parameters, space overrides,

reruns, & update batch jobs).

. JES2 system commands.

. Assigned Identification Number (Tapes).

. Run job from tape.

. Catalog (Tapes).

AS400 - Computer Operator

. Monitor system activity by checking message & batch

processing.

. Restore objects and libraries.

. Display and change job library list.

. Set user print control output to a specific printer.

. Change user profile that was disabled.

. Use history log and job log to diagnose problems.

Oracle - IT Support Technician, NOC Operator

. Monitor managers to keep below maximum running.

. Monitor Oracle job to completion.

. Assist weekend team with ERP maintenance.

. Activate & Deactivate concurrent managers.

Education

Westwood College, South campus, Denver, CO 80227-5248

. ISS program Bachelor of Science

Contact this candidate