Manager Quality Control

Carrie L. Hayes

Cell 314-***-****

Chayesinmo @ aol.com

OBJECTIVE:

To obtain a position with potential for growth and contribute to the

overall success of the organization.

Utilizing professional knowledge and problem solving skills with room for

advancement and career potential.

SKILLS:

Promote and market the company maximizing income potential. Service

customer questions, problems and concerns. Educate motivate and lead others

to provide excellent service and produce results. I am Computer literate

familiar and proficient with Microsoft Excel, Word and Outlook.

EXPERIENCE:

2007-2010 State Farm Bank First Line

Supervisor for Pre and Post Closing

State Farm Bank is a virtual bank based in MO and an enterprise of State

Farm Corporation. The start up of State Farm Bank was in 2007 servicing all

50 states.

When I started, there was no post-closing department. There are four

different sections within this department. Post Closers, Collateral,

Trailing Documents and Secondary.

. My responsibility as the Post Closing Supervisor was to create the

department hiring the right people for the right positions.

. I trained and developed all four sections of Post closing on federal

laws, state requirements, state specific documents and company

policies and procedures for all 50 states.

. An important obligation of mine was to handle all customers,

attorneys, title companies and other departmental issues including

escalated problems.

. I created reports monitoring scorecards for closing and post closing

employees.

. Suggested alternate solutions to achieve the closing and post closing

needs of customer.

. I came up with ideas and suggestions to save costs for the company

resulting in thousands of dollars.

. Helped create and integrate departmental reports for supervisor's and

management to track daily, weekly and monthly business profits and

losses in departments.

. Traveled to corporate creating presentations and presented to

different departments on (A positive attitude workforce, How to handle

external and internal customer issues, Building morale and tips for

supervisors on how to get the most from their employees.

1998-2007 First Franklin Financial Closing

Manager/ Post Closer/Closer/Doc Prep.

. Responsible for hiring and supervising of closing department and post

closing in Illinois office

. I was instrumental in start-ups of satellite offices for MN, MO, and WI.

. Relocated to MO supervising, creating and hiring personnel for closing

and post closing department covering all satellite branches.

. Traveled to other branches I trained employees on lending policies and

company procedures for each state. This included the training of

employees on federal regulations and state specific regulations within

the closing and post closing departments.

. Acted as liaison between corporate and branches.

. Maintained and audited for quality control of executed loan documents to

ensure accuracy and compliance.

. Supervised and regulated daily wire transfer and checks from and to

various title companies and attorneys.

. Researched and approved title companies with proper liabilities insurance

and updated information yearly.

. Approved all Power of Attorney's and transactions.

. Worked with Brokers and underwriters regarding all stipulations so

funding would be in a timely manner.

. Maintained all daily, weekly and monthly reports for closed and funded

loans.

. Responsible for the processing of loans and document preparation for

final approval.

. Ordering of appraisals, title work, and verification of employment.

. Coordinated closing dates with title companies and borrower

1997-1998 Direct Mortgage Partners Inc Closing/Post

Closing Managers

. I managed a closing / post closing department of 5 support personnel

. Responsible for staffing, educating and evaluating personnel

. Supervised funding of loans and intervened with all closing and

funding problems

. Handled daily wire transfers with corporate office and warehouse line

to title offices

. Maintained quality control of executed loan documents through

delivery with corporate post closing.

. Responsible for ensuring that all post closing issues were handled

promptly and properly

. Prepared all weekly and monthly reports on closed/funded loans

. Worked directly with Branch Manager, and Operations Manager

establishing procedures for compliance and providing excellence in

service and production that resulted in making Oak Brook the #1 branch

in just 10 months.

1996-1997 Cityscape Mortgage Corp Closing/Post

Closing Manager

Managed, selected, developed and evaluated a staff of 6

. Coordinated closings for brokers and lenders

. Had sign off authority to assist underwriters in clearing

conditions; pre and post closing

. Liaison between funding personnel and brokers

. Traveled to Corporate Office attending meetings, preparing

presentations, setting goals and expectations for Branches.

. Handled all post closing issues with Corporate Office

. Prepared weekly and monthly reports for closed/funded loans

. Trained all new employees on all company products in market

. Designed and implemented a training manual for various state

specific products

. Ensuring that closing documents were prepared correctly

1995-1996 Third Federal Financial Closing/Loan

Processor

1991-1995 Crestar Mortgage Capital Corp Closer

1988- 1991 GE Capital Mortgage Loan Processor

References:

Available upon request

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