Management Manager

Carol Webster

**** ** ******* ***

Lee's Summit, MO 64082

C: 816-***-**** **********@*******.***

Education

MBA - Executive MBA Program, Henry W. Bloch School of Business and Public

Administration, University of Missouri - Kansas City, MO

Bachelor of Science - Management/Computer Information Systems, Park

University - Parkville, MO

Summary

Results-oriented MBA with extensive progressive technical and management

experience, specializing in program and project management, process-driven

operational effectiveness, and financial management. Adept at identifying

customer needs, responding with models to address solutions, securing

sponsorship, and gaining approval for proposals. Demonstrated ability for

building strong and cohesive teams committed to meeting business objectives

while adhering to budget and time commitments. Recognized as authentic and

effective communicator employing values-driven, team-oriented leadership

approach to deliver results.

Highly respected customer and Inherent organizational, analytical,

technical liaison and persuasive skills

Collaborative, resourceful, decisive Process and Project Scoping and

Team Leader Management

Proven financial management Client-Focused Service Delivery

Microsoft Software Licensing SME

Professional Experience

H&R Block, Kansas City, MO 2001 - 2010

Manager - Technology 2007 - 2010

Program/Project Management and WHQ liaison for technology in 12,000 field

offices

. Implemented and managed field hardware refresh and decommissioning

activities resulting in replacement and disposal of obsolete technology

equipment used in retail offices. 5-year budget of $80M with annual

budgets approximately $17M.

. Utilized program management techniques for retail field office technology

initiatives including Office Setup, Infrastructure Consolidation, MSDE to

SQL database conversion, Hardware Refresh, Image Development, Cleansweep,

and 3-Year Technology Roadmap. Resulted in enabling transparency,

consensus, and coordination across multiple teams.

. Reduced Labor and Travel & Entertainment budget (of $15M) by $1+M over 2-

years by building process to enable accurate and timely tracking of

expenditures of 800+ employees. Identified areas needing alignment for

Field Managers to resolve.

. Operationalized and managed Altiris asset management/tracking system for

all H&R Block entities enabling visibility to consolidated view of assets

previously unavailable. Resulted in corporate-wide adoption of system as

authority for annual software licensing true-ups and field hardware

refresh needs.

Program Manager - IT 2004 - 2007

Program management and single point of contact for IT into the Sourcing

organization across the H&R Block enterprise

. Created business case for establishing program manager position to

interface between IT and Sourcing Department. Overcame historically

negative relationship with Sourcing by demonstrating

Carol Webster Page Two

DEPTH OF KNOWLEDGE AND PRODUCING EFFICIENCIES OFFERED BY IT/SOURCING

COLLABORATION. RESULTED IN INCREASING PREVIOUSLY UNRECOGNIZED VOLUME

ADVANTAGES AND DECREASING SPEND ACROSS THE ENTERPRISE.

. Defined and implemented consistent Program Management and Sourcing

processes across the enterprise to ensure customer satisfaction.

. Collaborated with business units and suppliers to define, create,

execute, and maintain enterprise software and hardware agreements

resulting in improved oversight, compliance, and reduced costs.

Analyst - IT Sourcing 2001 - 2004

Defined and managed the development and implementation of IT Sourcing

programs

. Teamed with business units to analyze and determine product offerings,

developed transaction and order processes, and ensured customers' needs

were met. Negotiated supplier pricing and ensured sound financial

decisions for achieving goals on annual spend of $40M.

. Analyzed financial impact of programs and initiatives on behalf of

customers by utilizing financial modeling and analysis for very large

purchases. Educated stakeholders on saving opportunities resulting in

fact-based and informed decision making. Managed approved programs and

suppliers ensuring business goals and customer satisfaction were

achieved.

. Designed and implemented batch-order / batch-ship confirmation and auto-

vouchering processes. Resulted in 50% workload reduction to the group of

4 associates responsible for executing transaction processes.

Greensoft Solutions, Overland Park, KS 2000 - 2001

Director - Technical Services 2000 - 2001

External customer advocate and internal group coordinator and liaison

. Partnered with customers to understand business needs in order to present

viable solutions to critical challenges. Coordinated project results

with internal technical teams to deliver contracted deliverables or

services. Resulted in successful implementation and management of 20+

projects in 12 months.

. Managed various organizational core functions including graphics design,

quality assurance, and all technical services to ensure high quality

product and service delivery and zero customer-affecting outages.

Houlihan's Restaurants, Inc., Kansas City, MO 1985 - 2000

Director - IT Technical Services 1997 - 2000

Network, telecom, security, and desktop management, implementation and

support, as well as technology sourcing negotiation and transaction

activities

. Program and project management related to nationwide implementation of

various initiatives.

. Created company Internet/Intranet presence including custom corporate

document management system resulting in company savings of over $500k per

year. Resulted in highlighting accountability for corporate decisions and

policies and programs through increased speed, accuracy and access of

information. Enabled corporate-wide reduction of food costs by several

percentage points.

. Built and managed IT capital and expense budget in excess of $5 million

annually resulting in ability to secure financial objectives.

. Provided access to networks and retail cash register systems during peak

business hours resulting in eliminating unrecognized revenue.

. Promoted to increasing levels of responsibility based on forward thinking

approach to business management with focus on reducing costs,

standardizing processes, and driving efficiency.

CERTIFICATIONS

Project Management Professional (currently working toward)

AFFILIATIONS

Project Management Institute

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