Customer Service Years Experience

Tracy A. Brownrigg

***** ******** ***** **. ***** Lake, MN 55372. 612-***-****.

******@***.***

PROFILE . Experienced leader with a strong background in:

- Inventory Control - Process improvement

- Team training -

Mentoring -

Relationship building - Retail Sales

. Proven ability to build trust with team members and improve

operations

. Self-motivated professional with a strong work ethic

. Ethical, Effective, Enduring leader with excellent

communication skills

. Strong education in business and leadership

EXPERIENCE Leadership

. Several positions held leading, training, and mentoring

teams

. Several classes taken in management and leadership

. Successfully trained team and improved department

operations

. Effective communication skills in a multi cultural

environment

Inventory Control/Finance/EDI

. 18+ years experience in Inventory Control

. Several years experience reconciling accounts & month end

postings

. Several years experience keeping inventory levels stocked

for retail chain

. Successfully improved shrink hundreds of thousands of $

through research

. Researched and resolved time sensitive EDI issues to ensure

efficient data processing

Sales/Customer Service

. Customer Service experience working with large and small

vendors

. Several years retail experience in different industries

. Experience selling goods and services

. Strong educational background in Marketing and Strategic

Management

. Successful communication across all levels of an

organization

EDUCATION

Masters of Art in Organizational Leadership (2009)

College of St. Catherine, St Paul MN 3.83

GPA out of 4.0

Concentration in Strategic Management Several classes

successfully completed

In Strategic Management/Finance/Marketing/Ethical

Leadership

Bachelor of Science in Business Administration (2005)

College of St Catherine, St Paul MN 3.56

GPA out of 4.0

Concentration in Marketing/Management several classes

successfully completed

In Marketing/Management/Economics/Accounting

Bachelor of Science in MIS (several classes taken)

College of St Catherine, St Paul MN 3.5 GPA

out of 4.0

WORK HISTORY Materials Production Supervisor- Americ Direct, Eagan, MN

(2007-Present)

Inv Control Supervisor, Inv Control Lead, EDI Coordinator-

MTKA, MN (1988-2006)

Pearson Assessments, General Accountant- Eagan, MN (2006)

Nash Finch, EDI Analyst, Edina, MN (2000-2001)

Retail positions held at: Sam Goody, Carson Pirie Scott,

The Photo Mill, Bluebird Gift Shops,

Service Positions Held at: YMCA, The Tan Line/For the

Health of It

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