Customer Service Sales
Resume:
Radwan Faraj
Seattle, WA *****
Objective: I am interested in obtaining a position in the field of Software Sales or Sales
Engineering and/or tech support
Education:
Bachelor of Science, Electrical Engineering, December 1990
University of Washington, Seattle, Washington.
Related Coursework/Knowledge:
C/C++ Language Programming UNIX
Design of Computer Subsystems Visual Basic
Windows troubleshooting Assembly Language Programming
Sales Leadership
Work Experience:
Customer Service Representative
4/99-12/09, Verizon Wireless, Bellevue, Washington. I received calls in an inbound call center environment to
troubleshoot wireless phones. I helped small and medium business with their wireless needs in billing and tech
support. I also utilized sales skills to present new solutions for their unique needs, resulting in the purchase of new
wireless products.
Product Support Technician
11/30/98 - 2/16/99, Orrtax, Bellevue, Washington. I did technical support of software quickly and
expeditiously in the Windows and DOS environments. I assisted end-users in the operation of software.
Solutions were provided for modem operation and troubleshooting, transmission and initialization of
modem, offering multiple solutions for how-to questions, printing issues, installation and setup,
customer support, and restoring and saving of tax returns from previous year’s software.
Software Tester
2/3/98 - 9/1/98, Airborne Express, Seattle, Washington. I tested and debugged DOS-based software written for
endpoint users. I worked at developing test cases from endpoint user perspective. I also prepared Problem Logs and
listed steps at arriving at software bugs.
Windows 95 Support Technician
9/1/97 - 2/3/98 Keane, Kirkland, Washington. I helped Windows 95 users when they had problems using the
Operating System. I did this by solving problems efficiently and quickly. The issues that occur are when
using Windows 95 desktop, networking, and application interfacing of 3rd Party software.
Programmer/Analyst
6/89 - 12/92 the Boeing Company, Seattle, Washington. I designed Software Modules for
use in Airplane Systems Integration Laboratory. I also developed and tested code with
guidance from Lead Engineers to fulfill software requirements in the Airplane Simulation
Lab. Tested software in C Language in the UNIX environment to debug program used for
indicating fuel quantity in fuel tank. Utilized interpolation techniques to calculate
expected results. Used HP 32-S calculator to write programs to calculate expected results.
Other:
I am a learner with a zest for knowledge. I also have skills to handle situations with
varying personalities of people. I do well at troubleshooting with the goal of arriving
at solutions.
Contact this candidate